Complete Description:
Program seeking a Lead Network Consultant to provide mentoring to Desktop Technicians, Network Engineers, and Call Center Analysts. Lead Consultant is required to have a strong understanding of multiple Operating Systems such as Apple OS, Windows 7/8, and tablets along with any major enterprise application support. Lead Consultant is required to have 5+ years of experience in troubleshooting laptops, desktops, printers, scanners, tablets, projectors, and troubleshooting LAN/WAN networking. Lead Consultant is required to have experience in RemedyForce Ticketing system and exceed program SLA’s based on prior experience. Lead Consultant must have knowledge in Active Directory and be able to perform and train account management and group policy administering.
Lead Consultant must act as a Team Lead for administration and maintenance infrastructure as directed by IT Managers. They must oversee configurations of LAN/WAN optimization, infrastructure support, and special project deployments.
Skills:
Skill
Required / Desired
Amount
of Experience
Expertise Rating
Establish and follow best practices and policies for installing, configuring, maintaining, and troubleshooting hardware/software peripherals
Required
5
Years
3 - Expert
Expertise in supporting Microsoft based HW/SW (2000, XP, and higher)
Required
5
Years
3 - Expert
Experience and working knowledge of MAC OS 10.X & Office 2008 or higher
Required
5
Years
3 - Expert
Designs, configuration, and maintenance of wireless router and configuration.
Required
5
Years
3 - Expert
Experience with LAN/WAN connectivity issues (toning/tracing ports)
Required
5
Years
3 - Expert
Experience and use of remote control tools (Landesk/Bomgar)
Required
5
Years
3 - Expert
Experience and working knowledge of Active Directory & Active Server Role
Required
5
Years
3 - Expert
Experience and knowledge of ghosting software & support of specialized apps
Required
5
Years
3 - Expert
Experience with Call Tracking Systems (preferably Remedy ITSM)
Required
5
Years
3 - Expert
Troubleshoot, diagnose, resolve and document technical service requests
Required
5
Years
3 - Expert
MCITP (Windows 2008 or higher)
Required
Maintain Inventory of equipment hardware and documentation of vendor activities
Required
2
Years
1 - Basic
Project plan and research development methodology for testing network performance and statistics
Required
2
Years
2 - Proficient
APPLE (Any MAC OS certification)
Highly desired
Design and implement strategic plans to ensure network, telecomm, and video infrastructure peripherals are met
Required
2
Years
1 - Basic
Microsoft Exchange Messaging Server configuration and troubleshooting
Required
5
Years
3 - Expert
Print Server/File Management configuration and troubleshooting
Required
5
Years
3 - Expert
All candidates interviewed are required to take & pass technical exam.
Candidate will have to bring his own laptop and smartphone. Client or vendor will not be providing it.