Site: Mass General Brigham Medical Group Northern Massachusetts, Inc.

 

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

 

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

We are located at 414 Haverhill Street in Rowley, MA. As a Family Medicine and Multispecialty office, we provide physical examinations, routine health screenings and preventative care for patients of all ages - infants through adults.

 

Job Summary

We are seeking a full-time Lead Medical Assistant to support our Primary Care and Multispecialty practice in Rowley, MA! This is a 40-hour onsite position. Our practice is open Monday through Friday from 7:30am to 5:00pm. Please note, candidates must be available to work during the hours of 7:30 AM to 7:00 PM, with staggered shifts that may vary based on operational needs. Availability for Saturday shifts may also be required. Additionally, candidates must be willing and able to travel to various clinic locations as needed.

Operational Responsibilities:
This position plays a key leadership role within the clinical operations team. Responsibilities include:
-Providing guidance and oversight to Medical Assistants and Leads within the clinic.
-Collaborating closely with the Practice Manager and Director of Operations to support day-to-day clinic functions and strategic initiatives.
-Participating in recurring leadership meetings, including manager, staff, and operational meetings (typically 2–3 times per month).
-Supporting staff development, including conducting or assisting with evaluations, training, regular rounding, and competency review.
-As preceptor, offering hands-on support to Medical Assistants as needed to ensure efficient clinical operations.
-Contributing to strategy development and process improvement efforts to enhance patient care and team performance.

Additional tasks include:
-One Call Resolve in the phone room
-Supporting staffing LOA, sick calls, vacations/work in flow with providers
-Supporting specialist- MA coverage
-Supporting Phlebotomist for same day visits
-POCT Audits
-Sweeping exam rooms/supply and inventory
-Vaccine and medication inventory management

 

Qualifications

Required:

High School diploma/GEDMedical Assistant course or diploma program or minimum of 3 years of professional experienceCertification via AAMA, AMT, NHA, NCCTEither BLS or Annual Manikin training including CPR and AED after 6 months of hire

 

Additional Job Details (if applicable)

Preferred:

Primary Care experienceMultispecialty experience

 

Remote Type

Onsite

 

Work Location

414 Haverhill St

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

EEO Statement:

Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.