Job Title: Lead Intake/Access Case Manager
FLSA Status: Full Time - non-exempt
Reports to: Connection Center Program Manager
Schedule: M-F (some weekends and Holidays required)
Supervises: N/A
Rate of Pay: 28/hr
Closing Date: 3/28/2025
Benefits: Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:
Health, vision, dental, life as well as voluntary life and disability insurance Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire) Vacation benefit – 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment) One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment) Pension Plan (after one year of continuous service) Voluntary Tax-Deferred Annuity Plan (403(b)plan)Function
The Connection Center Intake/Access Case Manager position supports the provision of Coordinated Entry of social services in Colorado by providing information, referral, intake assessment, and emergency casework services over the phone, via email, video chat, and/or in person. The Connection Center Case Manager will provide case management services using homeless diversion and prevention strategies and will also be responsible for using HMIS and Salvation Army databases to document assistances, referrals, and to track assisted households monthly, for at least one year. Provides easy access to tailored solutions for families in Metro Denver that are experiencing homelessness, are at risk of experiencing homelessness, or who are precariously housed, to promote long term housing stability. The Connection Center is open M-F from 7:00 am to 9:00 pm, and weekends from 10:00a to 2:00pm. Please note that these hours be extended in cold weather activation.
Duties and Responsibilities
Answers calls for information regarding The Salvation Army’s assistance programs and other community resources.• Focus on triaging, VISPDATs, and providing assistance as needed.
• Assess needs and identify resources to establish individual case plan.
• Connect qualified candidates with their appropriate partner agency.
• Provide tailored case management and financial assistance when appropriate.
• Documents calls accurately utilizing a computerized internal database.
• Record and track assistances in HMIS according to HUD standards.
• Completing all required assessments with households to determine program eligibility.
• Use active and compassionate communication skills.
• Maintain comprehensive case management files and statistics required by funding sources.
• Provide Emergency Services to clients over the phone in Service Extension zip codes in the Intermountain Division where there is no or limited Salvation Army presence.
Education, Experience, Skills, Qualifications
Intake/Access Specific Responsibilities:
• Provide direct supervision and training of the Access/ Intake case management team
Assess the family situation including strengths and opportunities quickly and through ongoing rapport building.
• Ensure that all eligible households are provided VISPDATs and are enrolled in OneHome in a timely manner.
• Recognize that OneHome is not the solution for all, and work to identify any opportunity for rapid resolution responses, or alternative housing solutions outside of OneHome.
• Refer households to relevant and appropriate resources in the community, and in many cases provide warm hand offs or even more intensive support for engagement in services.
• Report weekly to Program Manager
• Other duties as assigned.
Qualification and Education Requirements:
Bachelor’s Degree required; Master’s Degree preferred. Bachelor’s or Master’s Degree in social work, or a related field, transcripts required. Required two year's experience in providing casework services. Experience working with individuals from a variety of backgrounds and educational levels required. Customer service experience. Critical thinking. Sound judgment and decision making. Skilled in working with a team. Excellent oral and written communication skills. Computer proficiency with Microsoft Word and Excel. Working knowledge of integrated database applications and ability to use new software programs with basic training. Must be highly motivated and a self-starter. Bilingual preferred. Background check required. Be supportive of The Salvation Army’s mission. Ability to reflect and model the high standards of our organization as one of the world’s most distinguished human services charitable organizations. Must be at least 21 years of age and possess a valid Colorado Driver's License. Driving A minimum age of 21 (for insurance provision) and possession of a valid in-state driver’s license is required. An MVR will be processed every year in accordance with The Salvation Army’s policies. Background Check Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army’s policies.
Physical Requirements
Ability to maneuver. Ability to remain in a stationary position. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift 25 pounds. Ability to access and produce information from the computer. Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.