Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.

As a Lead Infrastructure Engineer at JPMorgan Chase within the Employee Platforms, you apply deep knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Continue to evolve your technical and cross-functional knowledge outside of your aligned domain of expertise.

Job responsibilities

Coordinates the resolution of critical Major Incidents utilizing technical and business resources in 24x7x365 enterprise organization. Leads Major Incidents to resolution authoritatively and confidently; in the heat of the moment may be called upon to make decisions on behalf of Employee Platforms that could have production impacting implications. Sends executive communications to a global audience giving details of the incident and impacts to the business, including next steps and root cause analysis. Leads large senior management conference calls to advise Lines of business (LOBs) of major incidents occurring in the environment. Performs root cause analysis for all critical Major incidents and driving resolution to the issues. Ensures that the firm’s monitoring and automation platforms are actively leveraged to drive continuous improvement of business data and identifying systemic issues and eliminate them from the root level. Leads teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of Employee Platforms. Executes policies and procedures that ensure operational stability and availability. Monitors production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools. Escalates and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration. Leads incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.

Required qualifications, capabilities, and skills: 

Bachelor’s degree in Computer Science/Information Systems/Engineering or related disciplines 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services. Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud. Proficient in observability and monitoring tools and techniques. Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework. Expertise in Service Now, including building reports and dashboards.

Preferred qualifications, capabilities, and skills

Working knowledge in one or more general purpose programming languages and/or automation scripting. Practical experience with public cloud. Agile experience, with JIRA and Align.