Role Proficiency:

Responsible for leading a team and ensuring that processes are followed within SLA and as per guides for activities pertaining to a particular process or for a geography. Also function as an individual contributor; performing activities related to HR Operations.

Outcomes:

 Responsible for ensuring timely and quality support to employees reaching out to Operations team to ensure better employee experience  Owns and ensures that the team provides end-to-end HR Operations support to multiple stakeholders for a particular process or geography  Responsible for employee data security and to ensure approval process and safeguards are in place  Helps in preparing financial budgets and resource forecasts for the team  Maintain smooth relations with various stakeholders so that HR operations work smoothly.  Encourage team to recommend improvements focused on operational efficiency scalability automation and enhanced employee experience and provide these recommendations to leadership periodically  Responsible for the team placed under him/her their deliverables and development Monitoring of critical team members reduction of person dependency and updating succession/backfill plans continuously

Measures of Outcomes:

 Accuracy and speed of service delivery in all areas of the specialised function  Meeting of time lines and quality of resolution for processes handled  Vendor performance  Process improvements  Multi-tasking ability based on efficiency in the given assignment Proactive implementation and execution of given tasks

Outputs Expected:

Support to HR Specialist Teams:

Assist the SME teams in decision making on HR functional areas (compensation & benefits
employee relations
training
performance management
HR systems) Support the SME teams in managing their operational work Work cross-functionally with teams and key stakeholders to generate content ideas Support in Audits
compliance and certifications

Vendor Management:

Assist in making the purchasing decisions on vendor or consultancy services relating to the subsystem

Other Operational Tasks:

Provide guidance to associates on the application of company policies and procedures Prioritize activities for the best interest of the team when working on multiple projects

Team Management:

Lead the team in managing and handling the entire or specific HR initiatives across the organization. Guide the junior members in team and help them scale up Maintain and ensure confidentiality of sensitive information among team members

Skill Examples:

 Counselling communication and analytical skills  Ability to interact with employees tactfully  Capable of working independently with minimal guidance and the ability to manage their work and time.  Exceptional organization and time management skills  View challenge as opportunity to grow be innovative and eager to explore new ideas and better ways  Understanding of business strategy and practices  Ability to adapt to different environments and situations as the need arises.  Establish a culture of accountability and measurement  Provide thought leadership in driving organizational culture and inclusion and diversity Process driven approach Good stakeholder management and interpersonal skills HCM administration and employee data compliance requirements

Knowledge Examples:

 Knowledge of HR practices policies and basic employment laws  Excellent computer skills (Microsoft Excel Word and PowerPoint)  Advanced Microsoft Excel and Word skills  Familiarity with HR databases Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)  Experience leading cross functional teams/initiatives  Must have knowledge on the business and functional aspects of the processes being implemented Ability to quickly learn aspects of organization policies and processes

Additional Comments:

Experience: • Core experience in Human Resource with localization knowhow. • Minimum 8 years of relevant experience working in ERP HR modules (EBS /Fusion) in Oracle Human Resource with Payroll implementation and support, with a focus on functional consulting. • Should have worked in at least 1-2 full life cycle implementations with at least one of the implementations in Oracle Fusion • Experience in Oracle EBS/Fusion functional areas. • Experience of having worked in a client facing delivery role. • Experience in costing and integration with Manpower planning or Attendance systems. • Experience in any of the major industry sectors like Public, Energy, Oil & gas, Government, Real estate, Power & utilities. Competencies / Skills: • Strong customer handling skills and ability to lead & mentor team-members. • Ability to drive project and team independently. • Strong communication skills and ability to translate requirements into design documents. • Able to work under pressure and meet deadlines. • Excellent organizational and time management skills, strong analytical & problem solving skills. • Ability to acquire, absorb, and apply complex business knowledge to problems quickly • Ability to work as part of a team. • Ability to follow well defined release management processes. • Ability to multitask and still stay focused on release priorities. • Must have valid passport. • Willing to work in MENA Shift timings (Sunday to Thursday). • Client site work / Business Traveling involved.