Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division Specific Information:

The territory for this position is in the Greater Bay Area and the candidate will need to reside in this area.

Discover Impactful Work:

The Field Service Technician (FST) performs planned maintenance, repairs and other verification/qualification services on a variety of laboratory instruments in assigned territory. The FST engages with customers and provides basic instrument services in a professional and timely manner.  

Essential Functions: 

Provides planned maintenance (PM), basic repair services and temperature verifications 

Displays professionalism, understanding, tact, fairness and technical knowledge in all customer interactions. 

Follows all reporting responsibilities of Remote Service Dispatch (RSD), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions. 

Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc. 

Maintains their technical competency by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors. 

Manages travel expenses and follows Thermo Fisher travel policies and guidelines. 

Executes Qualification & Validation Products at customer sites as required  

Collaborates with internal partners to resolve customer issues and improve processes. 

Communicates regularly and effectively with management  

May be required to perform other related duties as required and/or assigned. 

Education Requirements: 

Requires a bachelor’s degree in engineering, biology, chemistry or related field or equivalent work experience and knowledge. 

Required Qualifications: 

Effective communication skills, both oral and written 

Basic technical, electro-mechanical and laboratory knowledge 

Knowledge of and ability to deliver a high degree of customer satisfaction  

Strong organizational and administrative skills 

Uses effective questioning to identify customer needs 

Exercises sound logic and judgment setting work priorities  

Ability to self-direct and requires minimal oversight 

Participates as a positive influence to the team 

Quickly adapts to change with positive and constructive feedback 

Preferred Qualifications: 

Minimum of 1+ years of relevant experience in a related science, engineering and/or customer facing role   

Experience in a clinical, diagnostics and/or other regulated environment 

Aptitude for learning and understanding IT systems and processes 

Experience in related product applications 

Open to relocation as other field service opportunities arise in North America 

Working Conditions: 

Frequent travel to customer site is required and ranges from 50-75% of work time. Works both in home office as well as in a laboratory environment. Is required to lift up to 40 lbs. May be required to stand for long periods of time while performing duties. Must be able to work safely with chemicals and hazardous materials. Must be able to work overtime and flexible shifts. 

 

Compensation and Benefits

The hourly pay range estimated for this position based in California is $27.91–$41.86.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards