Job Summary:

JOB TITLE: Lead Engineer - Identity Services

Location: Remote, United States

Division: TechOps

Line Manager: Manager, Identity Services

Contract Terms: Permanent

THE TEAM

The Ticketmaster Identity Services team is responsible for all things Identity and Access Management (IAM) within the company. The core scope of responsibility includes Active Directory, ADFS, Okta, Adaxes, bastion and jumpbox implementations, multi-factor authentication, security keys, and various other access solutions.

THE JOB

As a Lead Engineer on the Identity Services team, you will report directly to the Identity Services Manager. Your role is to assist in both planning and implementing work related to IAM services supported by the team. You will be responsible for designing, implementing, and maintaining robust identity and access management (IAM) solutions that ensure the security and privacy of our digital ecosystem while applying least privilege principles. The role involves working with various stakeholders to ensure seamless provisioning, deprovisioning, authentication and authorization of user access to systems, applications, and data while maintaining the highest security standards.

The ideal candidate will have deep experience with identity and access management frameworks, hands-on experience with IAM technologies, and a strong understanding of security protocols, compliance standards, and cloud environments. You are an IAM guru and will be supporting a high-volume 24x7 production environment. You will provide technical mentorship and guidance to junior team members. You will write tools to automate routine and complex tasks and troubleshoot application and infrastructure issues. The position includes collaboration with various teams to design a scalable and supportable service-oriented architecture. This role will be expected to be a subject matter expert on many of these IAM services, and help drive efforts to improve automation, tooling, identity governance, and access technologies .

WHAT YOU WILL BE DOING

Tactical Work (80%): Implementation of planned project work, as well as support of operational tickets from internal customers. This includes hands-on coding, debugging, and deploying fixes when necessary.

Solutions Architecture (10%): Design architectures that enable seamless integration and consumption of infrastructure provisioning, deprovisioning, authentication and authorization services by tech teams. This involves creating documentation, diagrams, and proof-of-concepts.

Strategic Work (10%): Participate in planning sessions, roadmap discussions, and architecture reviews, contributing valuable insights to set the direction for future technology implementations.

This is an exciting time to come on board with Ticketmaster, as we focus on efforts towards modernization and operability, expanding capacity, and enhancing our IAM offerings in a number of ways. You will also:

Provide subject matter expertise for IAM technologies

Design robust highly scalable architecture for IAM solutions

Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results.

Provide mentorship and coaching to junior team members

Proactively identify and address stability, capacity, and performance concerns for provisioning, deprovisioning, authentication, and authorization

Implement automation & IaC solutions

Complete assigned project related work from Jira tickets following Scaled Agile Framework (SAFe) methodology

Check in code for infrastructure build, automation, & tests to version control repository (GitLab)

Support PCI / security compliance requirements (upgrades, defect management, etc) 

Regularly work with Jira, GitLab, Prometheus, Grafana, Splunk

Liaise with other teams (Networking, Data Center Ops, Security, etc) as required 

Respond to, recover from, and prevent future occurrences of failures & outages

Participate in on-call and potentially some after-hours support as required

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

Microsoft Active Directory (and related components such as Group Policy, ADFS, LDAP, AD integrated DNS) expertise

Okta identity solution platform

Two-factor authentication best practices, and hardware key management (we use YubiKey)

Oauth authentication

Identity lifecycle management (provisioning, deprovisioning) and integration with systems

Adaxes unified Active Directory management platform

Jumpbox / bastion host access management practices

DevOps and SRE: Experience with Gitlab, CI/CD tooling, Monitoring and Alerting, and SRE practices.

Compliance and Security: Understanding of PCI Compliance and Security Best Practices.

Software Engineering: Desired experience in software development, including but not limited to coding in languages like Python, Java, or Go, understanding of software design patterns, and experience with code reviews and version control systems like Git.

Experience managing large-scale Linux (preferred) and/or Windows (bonus) infrastructure

Cloud Expertise: Solid understanding of cloud services like AWS or GCP

Agile Practices: Must have experience with Agile methodologies.

Experience working as a key contributor in a fully remote team

YOU (BEHAVIOURAL SKILLS)

Extremely knowledgeable on IAM related subject matter

Capable and comfortable working on highly strategic, complex, and high-risk undertakings

Autonomous and proactive

Passionate and self-starting, focused on iterative delivery and data-driven decision-making.

Problem-Solving: Exceptional ability to analyze complex issues, synthesize problem statements, and propose valuable problems to solve.

Communication: Excellent written and verbal communication skills, capable of facilitating cross-team collaboration.

Comfortable with working in cross functional and multidisciplinary teams

Excited about taking on challenging technical problems and devising creative solutions

Deeply concerned with the security and compliance implications of your services and solutions

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)

YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets

WEALTH: 401(k) program with company match, Stock Program Reimbursement

FAMILY: New parent programs & support including caregiver leave and infertility support

CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings

OTHERS: Volunteer time off, crowdfunding network

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. 

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.  

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.  

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

** Pay is based on a number of factors including market location, qualifications, skills, and experience.