NOTICE OF FILING
APPLICATION FOR PERMANENT EMPLOYMENT CERTIFICATION
EMPLOYER: Charter Communications, Inc.
TITLE: Lead DevOps Engineer
DUTIES: Work as part of a team responsible for the complex technical support for Charter's internal and external custom multi-tier Java and .Net applications surrounding Call Center and Spectrum subscribers operations. Triage technical issues and analyze application performance to develop detailed design, solutions, specifications, and opportunities for process and functions improvements. Perform database queries, application tuning, log analysis, network analysis, and data analysis. Support custom Java applications utilized for outage call backs, notifications, customer communication and other functions with complex web services integration, and back-end billing systems (CSG, ICOMS, telemetry systems and enterprise web services). Employ expert-level understanding of telecommunications technologies and platforms from multiple vendors and networking technologies, including Session Initiation Protocol (SIP), to support our Avaya Call Management Systems. Support solutions that provide virtual call queueing and other functionality utilizing knowledge of computer telephony integration (CTI). Provide technical support for hosted, domain-specific applications such as work force management for agent scheduling and forecasting call arrival patterns; Avaya desktop softphone clients with custom login scripting; custom developed survey applications used for customer experience evaluation; custom telephony solution for advanced call routing and call analysis. Maintain hosted chat application and reporting with complex back-end integrations, including outage management, telemetry, account management, CRM, and other functions. Support hosted Zendesk platform in coordination with mobile application development team. Employ deep understanding of mobile business rules and technical integrations to various billing platforms, including Arterra and Akana.
REQUIREMENTS: Bachelor’s degree (or foreign equivalent) in Information Technology, Computer Science, Engineering (any), or related field. 3 years of experience performing Tier 3 complex application support; performing Avaya engineering, including IVR and advanced routing; creating and maintaining complex telecommunications data flow diagrams and deploying and maintaining carrier-class telecommunications equipment; supporting complex n-tier back-end biller integrations with voice platforms; performing capacity management for system enhancements, including automation, hardening, and scalability.
SALARY: $128,232 to $159,400 per year
HOURS: 8:00 a.m. – 5:00 p.m. (40+ hours/week)
LOCATION: 8333 Forest Point Blvd, Charlotte, NC 28273
CONTACT: Please apply at https://www.chartercareerconnect.com. Refer to Ref Code 2024-34610.
This notice is posted in connection with the filing of an Application for Alien Labor Certification with the U.S. Department of Labor for the job opportunity listed above. Any person may submit documentary evidence that has a bearing on this Labor Certification Application, including information on available U.S. workers, wages and working conditions and/or the employer's failure to meet terms and conditions set forth in the employment of any similarly employed workers. Such evidence should be submitted to the Certifying Officer at the office listed below:
U.S. Department of Labor, Employment and Training Administration, Office of Foreign Labor Certification
200 Constitution Avenue, NW, Room N-5311, Washington, DC 20210
Job Code : ESW312
2024-35573
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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13533 Business Unit: PTECH Zip Code: 28273
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