Client Reference Code: 2024-43792

The Lead Credit Services is the primary contact for Credit Services’ team questions and customer escalations.  They provide expert support as it relates to troubleshooting Credit Services issues and/or handling complex customer inquiries and assists Supervisor/Managers with oversight of daily department work activities.  Assignments are broad in nature and often require originality and ingenuity.  Works under minimal supervision.

LOCATION
12238 Silicon Drive, Suite 129
San Antonio, Texas 78249
(near the intersection of IH-10 & De Zavala Road)

ESSENTIAL RESPONSIBILITIES OF THE POSITION

Actively and consistently supports all efforts to simplify and to enhance the customer experience.Assists representatives with questions/escalations in a timely, thorough and efficient manner. Includes contacting customers as necessary and interacting with management internally and in other departments.Works closely with representatives and assists with briefings, trainings, or other coaching opportunities as needed.  Provides feedback to supervisor/ manager as appropriate.Provides reporting to supervisors/managers which assists them in monitoring the performance of team members.Observes associates/specialists to ensure adherence to company policies and procedures, reporting discrepancies back to the supervisor / manager for follow up.Adapts procedures, processes, tools, equipment and techniques to accomplish the requirements of the position.Identifies and presents opportunities for improved operational procedures and customer satisfaction both internally and externally to the department supervisor and manager on an ongoing basis.Remains current and knowledgeable on every aspect of credit services.Performs department audits for adherence to established policies and procedures.Proactive in ongoing projects.Active in building a team environment.

Perform other duties as assigned.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience  4+ years in similar field and/or training.Experience3+ years dealing with and resolving difficult and escalated issues.Education  High School Diploma or General Educational Development (GED) Certification

Preferred Qualifications

Experience  3+ years in collections or customer service preferred.Experience  3+ years Operational knowledge of Sales and Customer ServiceExperience  1+ years Recoveries Call Center Collections

Knowledge Skills and Abilities

Ability to read, write, speak and understand English.Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.Ability to write reports, business correspondence, and procedure manuals.Ability to effectively present information and respond to questions from leaders, clients, customers, and the general public.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.In depth Knowledge of the ICOMS and/or CSG billing systems, extensive knowledge of billing cycles and cross divisional procedures. Industry specific billing system knowledge preferred.Demonstrated working knowledge of computers, spreadsheet and word processing software is required.Possess good verbal, written and interpersonal communication skills in order to communicate effectively and professionally with internal and external customers.Requires self-motivation, accuracy, problem solving and the ability to perform effectively in a fast paced multi-tasking environment.Ability to make sound business decisions’ and multi-task in a fast paced environment.Knowledge of Microsoft Excel and Office a must.Experience in banking industry preferred.

SPECTRUM CONNECTS YOU TO MORE

Dynamic Growth The growth of our industry and evolving technology powers our employees’ careers as they move up or around the companySupportive Teams Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideasLearning Culture With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic careerTotal Rewards See all the ways we invest in you—at work and in life

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Job Code : CCO104

2024-43792
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13551 Business Unit: Customer Operations Zip Code: 78249

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.