A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for counter sales and customer relations. Respond to escalated issues from customers.

 

Major Tasks, Responsibilities, and Key Accountabilities

Orders products, arranges delivery, contacts customers regarding delivery and updates customers on order status.Serves as point of contact for escalation issues. Interacts with customers to manage any issues and resolve problems.Provides training and support to new counter staffProcesses orders, quotes prices, enters orders into the system and provides order information to customers Pull orders as required.Acts as liaison between supervisor and customers.Ensures purchase orders are completed.Upsells by identifying related products, add-on extensions and making customers aware of product promotions.Ensures merchandise displays are stocked and clean.

Nature and Scope

Problems are typically difficult and/or high impact. Troubleshoots complex support or operational problems for junior level associates.Under limited supervision, independently resolves issues and applies a variety of methods to develop customized solutions. May lead the daily operations of a department or team. Work typically involves infrequent review of output by a supervisor or direct customers of the process.Assists with supervisory duties but does not have hiring/firing authority. Trains, delegates tasks, and reviews the work of junior level associates.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.Typically requires overnight travel less than 10% of the time.

Education and Experience

Technical certification or associate degree may be required in some areas. Generally 7+ years of experience in area of responsibility.

Preferred Qualifications

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.