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We are currently seeking an experienced professional to join our team in the role of Lead CONSULTANT SPECIALIST.

Business: Group Data Technology

Principal responsibilities

Functional Manager of engineer resources across multiple pods, reports to the Delivery Head of the global Omni-channel customer engagement solution. Provide support across the end-to-end global Omni-channel customer engagement solution using Cloud, Big data, micro-services, third party decision engine (PEGA CDH) and run lifecycle, utilizing skills and expertise to carry out software development, testing and operational support activities with the ability to move between these according to demand.Provide thought-leadership to stakeholders across business and technical project dimensions solving complex business requirementsCo-Ordination and delivery for the global Omni-channel customer engagement solution with demand coming from multiple location and product owners while working with Dev teams globally across potential multiple locations including (Guangzhou, Pune, Hong Kong, Poland, London).Support the solution architect to ensure that solutions and services are supported by the right architectures systems.Ensures the level of automation within the team is optimized at all times, reducing the need for human intervention in the design, development and operational lifecycles, including decisions on tooling to achieve optimal performance.Responsible for production support, stability improvements - removing long-term support issues, driving improvements and focus long-term stability of the Multi-channels customer engagement solutionStrong sense of ownership and accountability for quality deliverables and engineering related activities within the agile development lifecycle.Ability to resolve engineering related impediments together with the scrum team. Strong organizational awareness and a detailed understanding of our Business and the clientKeep up-to-date and have expertise on current tools, technologies and areas like Cloud, data, PEGA CDH, cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc. that are applicable.Build and expand the engineer team to support current and future market rollout.