Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Lead Consultant – Windows Analyst
Responsibilities
• Analyzing and troubleshooting Windows-based systems and applications
• Installing, configuring, and maintaining Windows operating systems, software, and applications
• Monitoring system performance and identifying bottlenecks and issues
• Creating and maintaining documentation and procedures related to Windows systems and applications
• Responding to user issues and providing technical support
• Participating in project planning and implementation of new Windows-based solutions
• In the first 90 days – Work closely with the technical leads and associates to help support BAU and KTLO (Keeping the Lights On) operations, support and implement Projects as well as work on Security related initiatives.
• Beyond 90 days – Effectively perform the function and work independently, as well as be involved in the design, engineering, and architecture of the infrastructure. Help work on Service Improvements and Innovation, including introduction of his/her own initiatives.
Qualifications we seek in you
Required Technical Skills/Minimum Qualification
• Provides Level 1 to Level 2 support on Windows Operating System Management and Administration
• Knowledge and experience on Virtualization technologies, particularly VMWare
• Knowledge and experience on Storage Systems, particularly HP (Primera, Alletra, etc.)
• Knowledge and experience on Enterprise Backup Solutions for Bare Metal and Virtual Machines
• Experience in Systems automation, deployment, and implementation.
• Ensure Systems Availability, Capacity, and Performance Management. This involves using Infrastructure Monitoring using tools (Splunk, SCOM, etc.)
• Establish and ensures partnership with Application teams to ensure high quality product is developed and released into production
• ITIL Experience; Service Level Management, Incident Handling and Resolution, Change Management, Service Transition
• Security, Compliance and Risk Management of the Infrastructure and the team’s operations
• Continuous Improvement and Innovation of Infrastructure and Operations

 
Core Skills
• Mental Agility: Can process information quickly, recognize connections and adopt multiple perspectives.
• Vision: Can effectively articulate, promote and achieve communicated vision.
• Feedback: Can accept feedback and integrate feedback into performance and behavior.
• Intellectual Curiosity: Actively and routinely seeks out information; versant on multiple business fronts.
• Introspection: Learns from experiences.
• Integrity: Can build trust relationships with multiple constituencies: associates, customers, peers, leadership.
• Influence: Ability to interact with and influence senior management based upon technical expertise and business acumen. Proven ability to influence/persuade others to gain acceptance/approval of difficult or innovative ideas/concepts.
• Flexibility: Ability to manage and execute on multiple, critical projects simultaneously.
• Communication: Proven ability to communicate to multiple audiences in written, verbal and presentation format. Ability to make effective and persuasive presentations on controversial or complex topics to senior management.
• Teamwork: Serves as a strong team player who can operate effectively in unstructured environments, build effective networks of internal and external contacts and create consensus for change.
• Interpersonal skill: Mature, independent, self-motivated and ability to work under pressure and tight deadlines and strong interpersonal skill. Resolve problems in a professional manner, lead working groups, negotiate and create consensus.

Preferred Skills/Qualifications
• Bachelor’s degree/ College graduate or equivalent in Computer Science/Information Technology or related fields
• Relevant experience as Windows Systems Administrator / Systems Engineering Experience
• Relevant experience with VMWare or Virtualization Technologies
• Relevant experience with Storage Management Solutions (SAN, NAS, etc.)
• Relevant experience with Backup and Recovery Solutions (Bare Metal, Virtual Machines)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.