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Job Type:

Full time

 

Exempt/Non Exempt:

 

Hourly

Job Description:

 

ALead Claim Support Assistant - CSO

The Auto Club Group is seeking a prospective Lead Claim Support Assistant who will work in accordance with established guidelines, assign claims electronically, recognize subrogation potential, and refer claims to their appropriate areas as indicated.  

 In this position, you will have the opportunity to:

                                       

Use expert understanding of Claim concepts, processes, and systems to prepare reports, conduct audits, reassign claims, handle escalated issues and develop training.Serve as a resource for less experienced staff.Consult and provide recommendations to management regarding training needs, audit issues and opportunities for process improvements.Provide training on systems and processes for all levels of staff within assigned claims team.Provide side-by-side coaching as requested by the supervisor/manager.Create and update job aids and training material.Monitor changes in APD claim handling functions or functions related to area of responsibility to update training material and provide notice to the staff and management.Complete department monthly reporting and auditsHandle all processes associated with mailbox management.Reassign claims files when sub-claims are added to current claims and/or when coverage is needed.Review EFT payment rejects and reissues payment or works in conjunction with the check issuer to determine next steps.Review invoices and issues payment when appropriateAct as the lead for one or more processes within the assigned business area holding higher level of responsibility than peers.Use knowledge of all functions to provide support and back up staff and management.May have oversight for the APD Inspection Assignment Dispatch process including customer contact and setting expectations for the remainder of the process, documenting all activity in the claim system.

With our powerful brand and the mentoring we offer, you will find that your position as a Lead Claim Support Assistant can lead to a rewarding career at our growing organization.

How you will benefit:

The ACG Lead Claim Support Assistant will earn a competitive salary of $23.00 - $26.00 an hour with an annual bonus potential based on performance.

Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:401k MatchMedicalDentalVisionPTOPaid HolidaysTuition Reimbursement

We’re looking for candidates who:

Preferred Qualifications:

Associate's degree in business administration or related field, or the equivalent related work experienceExperience working in one or more roles within Claim Support OperationsPrevious leadership or management experience is a plusEffective communication and presentation skillsThe ability to collaborate with multiple business channels simultaneously

Required Qualifications (these are the minimum requirements to qualify)

Education:

High school education or equivalent4 years of experience in processing, customer service or business administration

Experience:

Three years of experience in claim processing or claim handling to include:

Interpreting the steps in a claim lifecycleParticipating in projects or components of large-scale projectsServing as the subject matter expert in assigned claims disciplineUnderstanding downstream change impactPresenting oral or written reports/data/findings to various management and internal partnersRepresenting department in meetingsHandling escalated customer complaints/issuesGathering data and preparing reports

Knowledge of:

Claim processing systems.Claim processing experience specifically related to the area of assignment.Claim processing policy and procedures.Steps within the lifecycle of a claim

Ability to:

Influence without authorityAudit work processesDocument procedures and prepare job aids.Lead a medium to large project.Foster a team building environment.Must Reside in the State of Michigan

Work Environment

This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.

This position will be required to report in office 1-2 days weekly as outlined by the management team. Candidates should be within a commutable distance to the ACG Administrative Office Building located at:

1 Auto Club Drive

Dearborn, Michigan 48126

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.