At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
Under the direction of the Parking Supervisor, incumbent trains and supervises Parking Service Assistants, provides cash control, cash management, and shift operations of the department. Insures those computerized revenue control system, and all other parking systems are in working order for the shift.
Qualifications
Reconciles daily cash transaction of Parking Services Assistant, and interprets parking policy for patients/visitors and employees.The lead cashier will function as the Supervisor in absence of the Supervisor. Takes lead role in responding to customer complaints, questions, cash discrepancies, emergencies, or major occurrences requiring department intervention.Assists in activities related to the operation of all parking garages and lots. PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position.These items should be evaluated throughout the year and included in the written annual evaluation.Must be able to perform all Parking Service Assistant functions.Monitors cash flow and collects revenue deposits from Parking Service Assistants and lot attendants.Periodically, as cash in Parking Service Assistants drawer exceeds $700.00, takes their drops, verifies the drop and rectifies any discrepancies and places drop in the drop safe.Enters the drop in shift report spreadsheet and completes drop sheet.Prepares and audits revenue deposits to be delivered to central cashiers’ office. Resolves discrepancies.Any discrepancies that are unresolved are reported immediately to the Supervisor.Responsible for transfer of cash deposits from garage safe to the armed escort when necessary.At the end of the shift, cashes out and reviews transactions and documentation prior to releasing the Parking Service Assistants.Completes shift report, verifies deposit against shift report, prepares shift deposit, completes deposit slips and other related documents and rectifies deposit and shift report with Supervisor.Trains, develops, and supervises employees. Assists in preparations and presentation of performance appraisals for reporting employees.Recommends staffing changes; resolves shift staffing problems maintains personnel documentation.Communicates reviews and monitors procedural changes to staff assigned to shift. Interprets parking policies and procedures for employees/customers and department personnel.Communicates changes in policy as needed.Diplomatically resolves customer issues, if unable to resolve issues Parking Supervisor should be contacted to assist with resolution.Assists customers in automobile jump starts and locating their vehicles. Monitors all parking equipment and computerized equipment for proper and maximum functionality, places service calls when the need arises.Recommends needed preventative maintenance programs for garages and lots to Supervisor for appropriate action.Conducts frequent tours of physical lots and garages to monitor cleanliness, hazardous conditions, utilization, and traffic flow.Lead Cashier will work with Police & Security on any incidents involving parking, garages or lots.Lead Cashier will assist supervisor with Special Event parking and planning.Participates in departmental emergency procedures to include but not limited to; Fire, Code Disaster HAZMAT, Code Pink, medical and weather emergencies.Relieves cashiers for breaks and lunch or other periods of absence. Performs other duties as required or assigned.SKILLS/ABILITIES/COMPETENCIES REQUIRED:
Must be realistic, objective, measurable and related to essential functions of this job.
Strong interpersonal and communication skills
Must be able to speak, read, write and understand English
Must be a team player Excellent customer service skills
Good organizational skills to handle multiple tasks
Able to lead and develop others
Ability to solve issues/problems
Must be reliable and flexible
Ability to work well under pressure.
Ability to follow verbal and written instructions
Basic computer skills
Excellent interpersonal skills
Ability to learn and follow hospital protocols, regulations
LICENSES, CERTIFICATIONS, and/or REGISTRATIONS (if applicable):
Valid Driver’s License required.
EDUCATION:
College degree in business, finance or related area preferred.
EXPERIENCE:
2- 5 years of related business experience or related coursework plus some formal supervisory training.
SUPERVISORY RESPONSIBILITY
Up to 12 FTEs
FISCAL RESPONSIBILITY
Extensive cash handling Cash /receipts reconciliation
Additional Job Details (if applicable)
Occasional exposure to temperature extremes and car exhaust in the garages and lots Exterior and interior of all garages and parking lots Office environment High volume environment
Remote Type
Onsite
Work Location
55 Fruit Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Evening (United States of America)
EEO Statement:
The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.