About this role:
Wells Fargo is seeking a Lead Business Execution Consultant in the Payment operations Client Monitoring and Enablement Team as part of Global Operations, Shared Services. Learn more about our career areas and business divisions at wellsfargojobs.com.
This function is pivotal to support and enhance client experience and influence measures of success. This role involves assessing and creating client impact reports during incidents; planning data pipelines, building data products and providing data-driven insights for hyper-care clients; defining the pipeline for AI/ML models, supporting ideation through launch and ongoing feedback loop; and optimizing overall Payment Operations reporting capabilities. This position is focused on delivery and will require collaboration with cross-functional teams to enhance operational efficiency and effectiveness, translating strategy into actionable steps for execution.
In this role, you will:
Create client impact reports for incident impact assessmentDefine KPIs, create SLA, standards and playbooks for hypercare client supportDevelop end-to-end processes AI/ML use cases in payment operationsOptimize data and reporting capabilities to support payments operations Document process to manage risks and controlsLead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate Review strategic approaches and effectiveness of support function and business performance Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives Influence, guide and lead less experienced Strategy and Execution staff within the group
Required Qualifications:
5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Bachelor's degree in finance, computer/data science, or other analytical discipline
5+ years of experience in large financial services organization
5+ years of experience designing and building data solutions in complex data environments
5+ years of advanced Business Analytics development experience using Excel, SQL and Data Visualization tools (Tableau preferred)
5+ years of gathering and documenting business requirements
3+ years of experience managing risks and controls.
Knowledge of process engineering, documenting current state, target state and gap analysis.
Experience working with agile methodologies and participating in lean agile ceremonies
Experience in Payments and Settlements and advanced knowledge and understanding
Knowledge and understanding of operations policies and procedures
Experience developing and managing relationships
Knowledge and understanding of report creation: adhoc reports in an operational environment
Advanced verbal, written, and interpersonal communication skills
Advanced Microsoft Office (Outlook, Excel, Word, PowerPoint) skills
Consulting skills to influence outcomes and approach for critical, high visibility priorities
Experience with engaging executives and other stakeholders to support important business decisions
Ability to assess issues, make quick decisions, and implement solutions
Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals with deadlines
Ability to remain flexible and readily available to adapt to frequent changes to meet business expectations
Ability to create clear, concise, and impactful executive communications
Experience and ability to present complex material in a concise manner and to all levels of the organization
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic, fast-paced, rapidly changing, and complex environment
Job Expectations:
Ability to work on-site at the work location
Ability to work weeknights and extended shifts as needed to support business during payment operations wires incidents
Location:
1525 W. WT Harris Blvd Charlotte, NC
Required location(s) listed above. Relocation assistance is not available for this position.
Additional skills desired
Wires payments experience
MBA
Experience engaging and communicating with clients
Consulting experience
Strong multi-tasking abilities
Strong analysis skills to identify core issues
Posting End Date:
20 Jan 2025*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.