As an Application Support professional, your dedication to innovation is essential to what keeps our company moving and thriving. In this role, you’ll oversee application issues, including troubleshooting, maintaining, identifying, escalating and resolving. You’ll ensure that the production changes your team makes are made keeping best practices, lifecycle methodology and overall risk top of mind. Partnering with Infrastructure Service Support team members, you’ll dig into root cause analysis, production changes, budgetary, and staffing issues. You’ll also draw on your experience to manage and mentor people to drive strategic change, both within your team as well as in collaboration with team members across JPMorgan Chase & Co.’s global network of innovators.

J.P. Morgan is a place for talented people from all backgrounds and perspectives because our clients come from all backgrounds and perspectives. We encourage a culture of inclusion, where everyone's opinion counts and all employees have the freedom to deliver their absolute best. This is why we work hard and invest in attracting and developing a diverse workforce. Learn more about our Business Resource Groups in how they help our employees build successful careers and reach their greatest potential.

Why join Application Support team?
Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm.

Job responsibilities

The role is in Production management/Application support domain and the selected candidate will be responsible for: Drive the automation/engineering projects  Create Metrics and track Assist in implementation of SRE processes  Develop Toolset Oversee Production management teams locally

Required qualifications, capabilities, and skills

Formal training or certification on software engineering concepts and 5+ years applied experience Experience in Python scripting, AWS, Visualization tools(e.g. Grafana), Datadog, SRE concepts and tooling, Team management Relevant experience in SRE/Production management Tooling Basic knowledge of application development and scripting Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed Ability to work collaboratively in teams (locally and globally) and develop meaningful relationships to achieve common goals