XPO India Shared Services

What you’ll do on a typical day:

Lead and manage the Salesforce.com implementation and enhancement projects from start to finish, ensuring successful delivery within scope, timeline, and budget. Provide guidance and mentorship to junior analysts or team members, sharing best practices and knowledge in Salesforce.com configuration and customization. Identify opportunities for innovation and improvement within the Salesforce platform and propose new features or enhancements. Collaborate with business stakeholders to gather and analyze requirements, translating them into functional specifications and technical designs. Design and configure Salesforce.com solutions, including custom objects, fields, workflows, validation rules, page layouts, and security settings. Collaborate with cross-functional teams, such as developers, administrators, and quality assurance, to ensure smooth implementation and integration of Salesforce.com with other systems. Stay up-to-date with the latest Salesforce.com releases, features, and best practices, and assess their potential impact on the organization's Salesforce.com instance. Support troubleshooting and issue resolution related to Salesforce.com functionalities, configurations, and integrations. Conduct regular system audits to identify and address any security or compliance risks in Salesforce.com. Collaborate with Salesforce.com administrators and developers to ensure the stability, scalability, and performance of the Salesforce.com platform. Ensure high-quality code through best practices, code reviews, and testing.

What you need to succeed at XPO:

At a minimum, you’ll need:

Bachelor’s degree in computer science, Management Information Systems or a related field or equivalent related work or military experience 5-7 years of direct experience as a Salesforce.com Lead developer role or in a similar role. Deep understanding of Salesforce.com platform capabilities and features, including Sales Cloud, Service Cloud, Marketing Cloud, and Community Cloud. Experience with Salesforce.com integrations with other systems, such as TMS System, marketing automation, or customer support platforms. Proficiency in Salesforce.com declarative tools, such as Process Builder, Flow Builder, and Lightning App Builder Familiarity with Apex, Visualforce, and Lightning Component development Salesforce.com certifications, such as Salesforce Certified Administrator, Salesforce Certified Platform App Builder, or Salesforce Certified Sales/Service Cloud Consultant, are highly desirable. Knowledge of best practices in Salesforce.com implementation, data governance, and security. Excellent communication and interpersonal skills to collaborate with cross-functional teams, including business users, developers, and administrators. Familiarity with Agile or Scrum methodologies for project delivery.

 

Be part of something big.

Be a Part of Something Big