DescriptionAirport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
 
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Relocation assistance will not be provided. 

Job overview and responsibilities

Under the direction of the Airport Operations Supervisor, the Lead will assume daily responsibility for achieving service standards and operational objectives. The Lead is accountable for making decisions that impact the station metrics and provides front-line leadership, guidance and technical support to CSRs. The lead is engaged operationally, to ensure the needs of the customer, the team and our operation are met; on a day-to-day basis. You are empowered to be flexible in meeting customer and employee needs whilst addressing the dynamics of our schedule. Working closely with and supported by the Management team you are expected to use your experience and knowledge to demonstrate a safe, caring, dependable and efficient ethos; to lead the frontline team with drive and compassion, ensuring that we remain accountable for our performance.

Duties include but not limited to:Responsible for upholding safety standards, including MOCHA audit completion, safety inspections and feedback to business partner management and employeesResponsible for monitoring and maintaining the usage of new loading/unloading and scanning tools for departing/arriving flightsResponsible for managing the mail & cargo operations on the ramp in conjunction with business partner staffResponsible for monitoring and cataloguing the performance of the daily baggage arrivals/departures/connection areaEnsuring you drive the performance to meet company’s performance metricsWork in conjunction with station personnel to allocate daily duties as necessitated by operational needsResponsible for compiling and delivering daily briefingsFollow and uphold PPE & uniform appearance standardsAssisting General Manager and station leads for interviews when necessaryAssist management, supervisors, and leads with performance management, feedback and employee developmentSupport the management team with collateral and project workParticipate and organize internal monthly safety meetings alongside fellow leads and management as part of the Station Safety Action Team Liaison and assist with service partners in above the wing team, SOC team for on time departureSupport with aircraft damage and employee injury investigation

This position is offered on local terms and conditions.  Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

Minimum Qualifications

2 years Customer Service/Operational ExperiencePrevious supervisory/leadership experienceSecondary School Education or equivalent school leaving certificateSound Administration skills (Microsoft Word, Excel, Emails)Excellent knowledge of ATW and BTW airport operations procedures & processesGood technical knowledge of Airport applications (MAP, Aero, Shares, AIMS etc)Proven track record of reliabilityHave the ability to work under pressure in a calm, professional mannerHave the ability to think clearly and make logical decisionsMust be a true team playerExcellent verbal and written communication skillsDemonstrate outstanding leadership skills and initiative.Must be willing and able to work all shifts (early/late) on a rotating shift patternMust be well groomed in appearance, be reliable, dependable and strive for high quality workMust be fluent in English and Italian (written and spoken)Must be legally authorized to work in Italy for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

 

Preferred Qualifications

Bachelor's degree5 years of Customer Service/Operational ExperienceHave a valid US Visa