Ld Patient Access Rep Ld Patient Access Rep  Apply!  Apply! Position Details Department: PCH-SW | ED Registration Location: Avondale Shift: Mon-Fri, Sat, Sun, (Days Vary), Evenings, 3pm-12:30pm Category: Patient Access Posting #: 885110 Employee Type: Full-Time Position Summary

Posting Note: The schedule for this position is 3pm-11:30pm.

The Lead Patient Access Representative performs efficient and orderly registration of all patients. This is an essential role in ensuring a smooth and efficient experience for patients navigating the healthcare system. Acts as a primary liaison for patients receiving professional and hospital services at Phoenix Children`s Hospital. Serves in an area specific leadership role. Facilitates communication of operation policies and procedures to Patient Access Representatives.

Position Duties Understands the job expectations of Patient Access Representative. Fills in for staff, as necessary. Performs all functions of Patient Access Representative as required. Thoroughly understands the front end registration modules in Vision and AMPFM and communicates with IT to ensure the system is used accurately and efficiently and is updated when necessary and possible. Conducts training with staff to ensure that staff understands registration process, insurance verification, treatment authorization process, requirements, and mechanisms. Ensures that staff is oriented to the Job Expectations so they may fully carry out their responsibilities. Provides input regarding staff performance to the Supervisor of Admitting such that he/she can review employees` performance annually and can take corrective actions when necessary. Resolves problems with internal and external clients. Involves other supervisors and department managers as necessary. Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for PCH. Serves as a leader and assists with quality and productivity management processes. Maintains sufficient knowledge of payers to ensure accurate and timely billing and compliance with all federal, state, and contractual laws and agreements. Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels. Performs miscellaneous job related duties as requested. Phoenix Children's Mission, Vision, & Values Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

Offering the most comprehensive care across ages, communities and specialties Investing in innovative research, including emerging treatments, tools and technologies Advancing education and training to shape the next generation of clinical leaders Advocating for the health and well-being of children and families Values We place children and families at the center of all we do We deliver exceptional care, every day and in every way We collaborate with colleagues, partners and communities to amplify our impact We set the standards of pediatric healthcare today, and innovate for the future We are accountable for making the highest quality care accessible and affordable Apply for this position? First Name * Last Name * Phone * Email Address *

Good News! Your email account already has already been registered. Provide your password for quicker access.

Password * You must login to continue!
Forgot your password? - You may click here to reset it. Login Resume Upload *

Note, ONLY 1 attachment will be visible to system per applicant for all applications per active profile. When you upload your resume, our system will attempt to update your profile here, which may overwrite previously completed fields. The attached file is accepted as the resume. It is also allowable to combine both the resume (positioned first in the file) followed by a cover letter into the one file attachment.
Please upload a PDF or DOCX version of your resume. Resumes created in Mac Pages should be exported as PDF before uploading

or drag your file to this box Are you a current or former employee? * No Current Employee Former Employee PCH Network ID: PCH Password: Validate SSN: - - Again: - - DOB: Validate × Desired pay? How did you hear about this position? College/University Event Direct Mail Employee Referral Internal Transfer Job Board Job Fair Journal Newspaper Open House Professional Association Radio Retained to Agency PCH Website Social Media (FB, Twitter, LinkedIn) Other Who referred you * Which department do they work in? Do you know their phone number/email? Position Qualifications Please review the following qualifications and specify whether you meet each of the requirements listed. Education Do you meet this requirement? 1. High school diploma or equivalent.
Required Yes No 2. Associates Degree in healthcare, business or related field OR the equivalent combination of education and experience.
Preferred Yes No Experience Do you meet this requirement? 1. Two (2) years of experience in a healthcare setting which includes experience with patient access or registration.
Required Yes No 2. Electronic Medical Record (EMR) experience.
Required Yes No 3. Experience providing exceptional customer service.
Preferred Yes No Special Skills Do you meet this requirement? 1. Follow any payer or governmental requirements as required by the organization.
Required Yes No 2. Advanced knowledge of Patient Access/Admissions/Registration functions.
Required Yes No 3. Ability to speak and write Spanish.
Preferred Yes No 4. Thorough knowledge of insurance, registration process, and third party payors.
Preferred Yes No 5. Strong multitasking and communication skills.
Preferred Yes No Physical Requirements & Occupational Exposure/Risk Potential 1. Physical Requirement - Climbing - Occasionally 2. Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally 3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Frequently 4. Physical Requirement - Hearing - Constantly 5. Physical Requirement - Pushing/pulling - Frequently 6. Physical Requirement - Reaching - Frequently 7. Physical Requirement - Sitting - Frequently 8. Physical Requirement - Standing - Frequently 9. Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally 10. Physical Requirement - Talking - Constantly 11. Physical Requirement - Tasting/smelling - Constantly 12. Physical Requirement - Walking - Constantly 13. Physical Requirement - Near Vision - Occasionally 14. Physical Requirement - Far Vision - Occasionally 15. Physical Requirement - Color Discrimination - Occasionally 16. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly 17. Physical Requirement - Lift up to 35 pounds without assistance - Occasionally 18. Physical Requirement - Lift more than 35 pounds without assistance - Occasionally 19. Occupational Exposure/Risk Potential - Confined areas - Applicable 20. Occupational Exposure/Risk Potential - Extreme noise levels - Applicable 21. Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable 22. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable 23. Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable 24. Occupational Exposure/Risk Potential - Hazardous materials exposure - Applicable I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply I Agree Next