Are you ready for what’s next?  

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. 

Innovation is the heart of Brunswick.  See how your contributions will help transform vision into reality:

Position Overview: 

As part of the talented Customer Experience team, you will be the on-site and remote technical service support liaison, resulting in positive customer relations, experience, and ultimate satisfaction of consumers, OEMs, and dealers of Mercury Marine products. This position specializes in large vessel systems installation, malfunction troubleshooting, maintenance and repair, electronic integration.  This position reports to a Director of Service. At Brunswick, we have passion for our work and a distinct ability to deliver. 

Essential Functions:  

Provide field onsite support of Mercury and Brunswick products, integrated controls, networked vessel systems, and emerging products.Provide internal staff, dealers, and boat builders support with new installations and repowering of large vessels to ensure proper installation and boat application.Investigate, diagnose, and resolve product installation, setup, configuration, malfunctions, errors & issues in all US regions and international service areas.Recommend and perform preventative & routine maintenance, repair ensuring trouble free operation.Produce clear written and verbal data and communication of emerging manufacturing and product issues to internal groups as required.Perform other duties and various tasks as assigned by the Director of ServiceProvide management and support for:Specialty technical product training of Mercury Service Field Staff.Provide in-field support to Mercury Legal department as requested, but not limited to, product liability, product failure lawsuits, onsite inspections, depositions, and court proceedings.Direct personal interaction with consumers to educate, demonstrate, issue resolution and water test to deliver a seamless consumer orientationParticipate and assist other Mercury divisions with special events, boat shows, activities and business opportunities as required.Act and assist alongside territory field staff as a lead for duties listed above.

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Required Qualifications:  

Acquire and maintain MU Outboard certification within the 1st year of employment while demonstrating a thorough knowledge of Mercury and Brunswick products.Thorough knowledge of large vessel systems, with strong electrical background.Full understanding of customer service philosophy and procedures of the company.Effectively plan, develop, execute strategies for issue resolution, installation, and integration in the field.Willingness to live and travel (75% - 90%) within assigned LVSS region.  Occasional multi-week travel events outside of region may be required.Ability to work independently, make accurate decisions and analyze risk.Excellent interpersonal skills and effective communication skills.Excellent Computer and technology skills, capitalizing on effective communication and documentation through digital media and meticulous data gathering capabilities.

Preferred Qualifications: 

Associate degree in engineering or related field (or equivalent experience)Minimum five years industry technical experience or related field.

The anticipated pay range for this position is 84,500 – 136,100 annually. The actual base pay offered will vary depending on multiple factors including job- related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.

At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here.

Why Brunswick: 

Whatever tomorrow brings, we’ll be at the leading edge.  As the clear leader in the marine industry, we’re committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many brands. In addition, we’re proud of being recognized for making a splash with numerous awards! 

About Mercury:  

Mercury Marine is a world leading manufacturer of marine propulsion systems. A $2.6 billion division of Brunswick Corporation (NYSE: BC), Mercury designs, manufactures and distributes engines, services and parts for recreational, commercial and government marine applications, empowering boaters with products that are easy to use, extremely reliable and backed by the most dedicated customer support in the world with 10,000 service points globally. Mercury’s industry-leading brand portfolio includes Mercury outboard engines; Mercury MerCruiser sterndrive and inboard packages; Mercury global parts and accessories including propellers, and SmartCraft electronics; Power Products Integrated Solutions; MotorGuide trolling motors; Attwood, Garelick and Whale marine parts; Land ’N’ Sea, BLA, Payne’s Marine, Kellogg Marine & Lankhorst Taselaar marine parts distribution; and Mercury and Quicksilver parts and oils. More information is available at mercurymarine.com.   

Next is Now!  

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law.  Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply.  If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support. 

For more information about EEO laws, - click here

Brunswick and Workday Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers.  If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com.

#Brunswick Corporation - Mercury Marine