The Language Supervisor 1 role is responsible for supporting and developing a diverse team of language coordinators and translators in a single language. Its intent is to guide and align internal and external resources in achieving established targets of efficiency, quality, and cost-effectiveness for translating, interpreting, producing and delivering products to users around the world—with an emphasis on people management.  

The primary objective of this role is to build capabilities amongst resources that will contribute to the success of translated products in the assigned language.  Candidates for this position will be leaders with experience managing people. They must demonstrate an ability to be empathic and calm while resolving concerns, demonstrate problem-solving skills with a keen attention to detail, and familiarity with business operations, people management, and technology. They must have a strong grasp of linguistics and the mechanics of their assigned language and demonstrate the ability to balance the need to drive toward operational excellence and to support the needs and concerns of individual team members, including an aptitude for coaching. They must be service-oriented with the ability to communicate clearly and concisely with people across cultures and be comfortable working during non-standard business hours to facilitate partnership with staff in other time zones.