**Description** Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? **_Monday - Friday | 7 AM - 3:30 PM + every 4th weekend, 2 holidays / year_** **General Summary Statement** The candidate will supervise the operations of laboratory Support Services to include Central Receiving, inpatient, outpatient phlebotomy and Pre-Admission Testing Phlebotomy. This is a working position that may require some hands-on work in phlebotomy and specimen processing, but will retain the supervisory role as the primary focus. Specific areas of responsibility include oversight of: 1. Perform Phlebotomy services (inpatient and Pre-Admission Testing) 2. Perform all tasks regarding specimen processing according to standard operating procedures 3. Recruitment/hiring (in conjunction with laboratory administration and HROD) 4. Scheduling/staffing within budgeted parameters 5. Assist the Lab Operations Manager with special projects/QA as required 6. Administrative duties including payroll, oversight of staff scheduling, maintaining employee competencies and evaluations in a timely manner. 7. Assist with the review, revision and approval of procedures/policies, forms, and as indicated. Assist with creation of new procedures, policies and forms, as needed. 8. Ensure all is staff is trained and assess competency. 9. Assist with review of Outpatient surveys and address any unacceptable ratings 10. Monitor employee attendance and address any noncompliance. Ensure payroll is performed in a timely manner. 11. Ensure department has sufficient supplies **Essential Duties and Responsibilities** 1. Introduces self when interacting with patients, families, visitors or other employees. Demonstrates respect for patient, visitor and employee privacy and confidentiality. Communicates clearly, directly and in a professional manner. 2. Provides information/facts accurately, completely and in a timely manner. Demonstrate appropriate telephone etiquette 3. Correctly identifies patients according to standard operating procedures with 100% accuracy. 4. Properly labels specimens with 100% accuracy. 5. Accurately processes both blood and non-blood specimens: reviews specimen type for appropriateness and proper labeling according to standard operating procedures. 6. Maintain staff levels and schedules in an efficient manner and within budget. 7. Complete staff evaluations in a timely manner 8. Review and maintain inventory within budget. 9. Maintain payroll and ensure proper staff time keeping 10. Develop and maintain policies and procedures including staff orientation, training, Competency, maintain all documentation. 11. Oversee the phlebotomy training programs with our affiliates. 12. Troubleshoot problems and take appropriate action in conjunction with lab administration and section supervisors. 13. Assist administrative staff in QA projects as needed. 14. Demonstrates proficiency with venipuncture and capillary blood. Properly prepares patient before and after collection; explains procedures in a courteous and professional manner, makes patient feel at ease, prepares site, executes proper after-care 15. Performs specimen receipt on all specimens according to standard operating procedures. 16. Operates centrifuges and aliquots specimens as indicated without delay. 17. Accepts constructive feedback about performance or behaviors and shows evidence of change. 18. Demonstrates responsibility and accountability for actions. 19. Demonstrates creative thinking and problem solving and knows when to seek appropriate consultation. 20. Complies with all Laboratory Safety Policies, applying standard precautions to work practices, and ensures all staff is compliant. Demonstrate knowledge with chemical or biological spills. Reports any unsafe practices or conditions to appropriate personnel. 21. Offers assistance to staff when needed. 22. Maintains a positive attitude. 23. Demonstrates knowledge of hospital and departmental polices, and ensures staff follows them. 24. Perform in-services and training when indicated. 25. Maintains confidentiality of all patient and employee information. 26. Maintains attendance/lateness standards in accordance with hospital policy. **Education Training and Experience** The ideal candidate must be an energetic and dynamic person with strong interpersonal skills and command of information technology modalities, such as the laboratory and hospital information systems and experience in Microsoft Office applications (Word, Excel, Outlook and Power Point) used to create documents and reports. The candidate should also be a seasoned phlebotomist that has a minimum of 2-3 years’ experience in the inpatient and/or outpatient setting. Communication skills, both verbal and written are an important skill set as this position will interact with high level staff on a regular basis. A minimum of 1-year experience in a leadership role is desired. **Licensure/Certification** Phlebotomy certification preferred. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 253836