Be part of our Juniper Technical Assistance Centre (JTAC) supporting our EMEA customer base and help solving the most challenging connectivity issues of the industry! The Technical Support Engineer will support our Routing products and work directly with our customers and partners. If you are an experienced Network Engineer with a passion for the Internet, its growth, and related new technologies then join us now!
Key tasks:
Provide Tier 3 Support for VARs, Distributors, service providers, enterprise customers, and end users via telephone, e-mail, and web. Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab. Provide technical expertise and guidance during testing, deployment and operational phases of networks. Lead critical customer issues and facilitate communication between customers, escalation, and engineering. Be a customer advocate for timely resolution of issues and for problem reproduction and escalation. Document and reproduce customer related networking problems, and if necessary coordinate fixes by engineering department. Develop technical specialties and prepare technology white papers on these areas. Write technical notes, application notes, case studies, knowledge base entries, and solutions for the Technical Assistance Center website. Help improve processes and tools. Participate in cross functional tasks such as new product development projects, support readiness teams, KB and other documentation activities. Provide on-site support for customers when needed (although this would be a small percentage of time)Required skills, experience, qualifications:
Strong experience supporting enterprise and/or service-provider IP networks. Experience with Juniper ACX, M-, T-, MX- or PTX-Series preferred Very strong understanding and hands-on experience working and troubleshooting around Routing technologies, with strong transferable skills in other networking disciplines. Very strong TCP/IP knowledge. Strong Routing Protocol Knowledge (OSPF, BGP) skills required. Experience with IS-IS, MPLS, Multicast and various WAN protocols. Strong working knowledge in both Unix/Linux and Windows Strong Understanding of High Availability concepts (HSRP, VRRP) Working Experience with scripting languages and concepts is a plus Working Knowledge of Load Balancing concepts Knowledge of Security Technologies (Firewall, L2 and L3 VPN technologies) Excellent Communications and Interpersonal Skills required Ability to learn and integrate new technologies in a fast-paced environment The ideal candidate will be able to analyze sniffer traces and to resolve various routing issues. Professional or Expert level certification is desirable (CCNP, CCIE, JNCIP, JNCIE)
Connecting technology—and people.
At Juniper, we make the advanced technologies that give organizations the power to connect, solve problems, and capture opportunities.
But we also empower people to connect their ideas to the world around them and bring their vision to life. The network is the point where technology and people meet, and what results can be truly amazing.
As a company, Juniper’s mission is to connect everything and empower everyone. As an employer, we strive to help people forge meaningful connections that advance their careers, elicit recognition, and engage the greater community in ways that make a real difference in people's lives.