Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Risk & Quality (R&Q)

Management Level

Manager

Job Description & Summary

A career in Knowledge Management, within Internal Firm Services, will provide you with the opportunity to play an integral part of knowledge sharing across the PwC network so that we can continually provide better service to our clients. You’ll help organise and manage various sources of information as well as provide research support for internal and external clients.

Our Research team supports internal leaders through research and data analytics to provide actionable insights. You’ll work with our team to examine news media, litigation resources, securities violations, and other applicable sources and will summarise adverse findings for the investigating team. You’ll also routinely provide procedural support to practitioners navigating PwC’s client risk assessment requirements and tools.

Meaningful work you’ll be part of 
As a KYC Operations Manager, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:  

Lead the end-to-end delivery of various KYC strategic initiatives and ensure quality of deliverables is in line with program expectations 

Oversee and improve KYC processes, drive quality and consistency ensuring compliance with regulatory requirements 

Support team leadership to resolve issues which prevent effective team working, especially during a time of change 

Support development and delivery of large-scale transformation initiatives, including deployment of new technologies and compliance requirements 

Ad-hoc projects determined from time to time, including the provision of general support to other KYC activities  

Being part of a large cross-functional team, and the opportunity of working with One Firm Risk leaders, engagement teams and project teams 

Contribute directly to the firm in achieving its performance goals, especially regarding growth, leading firm and quality 

Engage in a solutions-focused, cohesive and vibrant team 

Experiences and skills you’ll use to solve 

Ability to collaborate and contribute as a team member, leader and subject matter expert - understand personal and team roles; contribute to a positive working environment by building solid relationships with team members; proactively seek guidance, clarification and feedback 

Experience in KYC program implementation/transformation, including KYC policies and technology implementation 

Proficiency in MS Office Suite 

Excellent understanding of data and able to utilize data to gain business intelligence and insights 

A focus on client service, with an ability to share and collaborate with others 

Clear, articulate and confident written and verbal communication skills 

Analytical mindset with strong critical thinking abilities including judgment and problem-solving skills and a high level of accuracy and attention to detail 

Project management skills 

A conscientious, ambitious team player, with good self-management skills 

 

Why you’ll love PwC 

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.

We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.

To learn more about inclusion and diversity at PwC Canada: https://www.pwc.com/ca/en/about-us/diversity-inclusion.html. Be a part of The New Equation.

Chez PwC Canada, notre atout le plus précieux, c’est notre personnel. Et c’est en apprenant les uns des autres que nous devenons plus forts. Nous avons à cœur de créer une communauté équitable et inclusive de professionnels de la résolution de problèmes, dans laquelle chacun se sent vraiment à sa place. Nous savons que l’expérience peut prendre diverses formes et, pour nous, donner confiance au public et résoudre des problèmes importants n’est possible que si notre milieu de travail reflète la diversité de la société dans laquelle nous vivons.

Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.

Pour en savoir plus sur l’inclusion et la diversité chez PwC Canada: https://www.pwc.com/ca/fr/about-us/diversity-inclusion.html. Faites partie de La Nouvelle équation.