Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide? 

Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we’re looking for a passionate  KYC Division Lead - Core.

As a KYC Division Lead – Core in our KYC department, you will lead a team of KYC Operations Specialists and own the design, execution & oversight of processes. 

 

Job responsibilities 

Lead a team of KYC Operations Specialists, including supervision, mentoring, training and ongoing feedback reviews. Own execution and oversight of KYC Operations Core processes, i.e. Enhanced Client Due Diligence, Periodic Reviews, Ad-hoc & Targeted Reviews, Client List Screening & Negative Media and Line of Business Escalations, as applicable. Act as a Subject Matter Expert for KYC Operations processes under respective division remit. Collaborate with Team Head and Specialists to establish, implement, measure and monitor Key Performance & Risk Indicators on team level, ensuring alignment with overall KYC Operations goals Help to establish and maintain high operational standards in a dynamic, international work environment. Regularly review, monitor and evaluate key performance metrics, using analytical insights, to drive improvements and efficiencies in KYC processes and risk mitigation.  Work closely with Senior Stakeholders from Compliance, Legal, Operational Risk, Anti-money Laundering, Controls, Operations etc. to ensure alignment of objectives and implementation of internal and regulatory requirements.  Drive cross-functional collaborations to develop and maintain superior customer experiences while managing risks effectively. Drive, design and manage the creation and implementation of KYC related operational processes, including process flows, analysis content, relevant guidelines and procedures, as well as tools & reporting requirements. 

 

Required qualifications, capabilities and skills

Relevant education in Economics, Finance, Banking, Business Administration, Engineering (or similar) and / or Bank apprenticeship  Significant working experience in Audit, Compliance, Anti-Financial Crime, Anti-Money Laundering, Fraud Prevention, Operational Risk, KYC and/or other Controlling / Investigating roles within Banking / Financial Services / FinTech or similar within Consumer Banking products and services Demonstratable knowledge of major KYC risk factors and related mitigating principals & requirements, experience in managing Audit related requests and/ or implementation of findings closure actions Previous experience in building and managing teams and/ or operational processes Excellent analytical, research and problem solving skills, with the ability to deep-dive and investigate issues to reach a successful resolution, detail oriented, with a quality-focused work ethic and a strong controls mind-set Ability to adapt and work within an environment with high ambiguity Knowledge of the German regulatory framework and best practices regarding KYC principals and Anti-money Laundering Strong ability to communicate requirements and lessons learned clearly and effectively, in interactions with internal collaborators across functions and seniority levels, and external stakeholders, as applicable Excellent communication skills in English (both verbally and in writing).

 

Preferred qualifications, capabilities and skills 

In-depth understanding of KYC regulations, AML laws, and Compliance frameworks applicable in the financial services industry, relevant AML/ KYC accreditations (e.g. ACAMs or similar) Familiarity with KYC software, databases, and customer screening tools, as well as the ability to adapt to new technologies Familiarity with digital banking platforms, payment systems, and financial technologies German communication skills  highly advantageous.

 

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