The primary role of the Mailroom Manager is to ensure that engagements assigned to the Director they report to are receiving the appropriate attention and direction from the Analysts and Coordinators that the Manager directly supervises.  Managers are required to be subject matter experts in the projects they oversee and will be engaged in a variety of roles. They will determine key milestones, deliverables, dependencies, issues, risks, and outcomes. They will track and manage all project-related activities to ensure successful completion. The Manager must be a team player, committed to contributing to a team environment while developing team members (both in person and in remote environments) to provide the highest quality service to clients. All Kroll employees are expected to conduct themselves in accordance with the Kroll Values.

Day-to-day responsibilities:

Team Leadership: Responsible for providing direction, support, and mentorship to junior team members. Participate in the quarterly review process, provide ongoing feedback for professional development and training.

Project Management: Timely and accurately execute on project deliverables and key milestones and tasks. Oversee the requirements or other mandates/milestones outlined in the relevant project’s Settlement Agreement, drive deadlines with timely quality outcomes, and take ownership and accountability of the overall delivery for the client. Appropriately handle escalations, with the goal of identifying the root cause and recommending solutions.

Performance Management: Review key reports to ensure staff is appropriately utilized and performance metrics are consistently met. Ensure invoices are prepared and distributed accurately and timely while paying close attention to case budgets.

Internal Collaboration: Work to meet the needs of the client while nurturing relationships (both internal and external). Serve as a role model for team building and creating an environment of continuous improvement.

Essential traits:

Bachelor’s Degree from an accredited college or university or equivalent is required. A minimum of 3 years of experience in claim administration or a closely related field as a project manager or similar experience overseeing projects through to completion in a legal or services industry. Experience with MS Office Suite, specifically Word, Excel, and Outlook with experience communicating technical business rules and requirements. Strong analysis and research skills. Ability to effectively handle multiple tasks and time-sensitive projects, with changing priorities. Proven problem-solving and analytical skills with an ability to approach a problem logically and systematically. Excellent verbal and written communication skills with a professional, calm demeanor. Ability to interact with all levels of management and end-users in the organization and externally. Critical thinking skills and the ability to efficiently gather and process information in a fast-paced environment are required. Demonstrated high proficiency in MS Office Suite, particularly in Excel.

About Kroll

Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll.

Kroll is committed to creating an inclusive work environment. We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.

In order to be considered for a position, you must formally apply via careers.kroll.com. 

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