As an integral part of the Strategic Growth Group within Global Operations, the Knowledge Officer supports the Knowledge Systems Director in transforming FHI 360’s knowledge management systems. We seek an enthusiastic collaborator with a diverse skill set, including stellar organizational abilities, a passion for processes, and a knack for implementing innovative knowledge exchange and learning strategies. This role is initially focused on driving standard practices for global conferences and enhancing knowledge exchange through vibrant communities and engagement. The Knowledge Management Officer ensures that knowledge processes, content, technology, behaviors, and metrics are dynamic and drive continuous learning and impactful results.

Key Responsibilities

Provides support and guidance to staff and partners in the region and in country regarding knowledge tools, processes, and practices

Supports accessing, uploading, searching quality assurance of knowledge systems like Vine and Connect as well as others.  

Supports creation of knowledge products based on the design and direction set by technical leadership.

Implements and monitors knowledge strengthening initiatives.   

Supports process and engagement roll out which may in involve developing adoption and/or training strategy, designs and conducts training or adoption activities for our knowledge systems.  

Creates engaging content to share internally about existing knowledge products, curates and improves knowledge products and actively engages teams to support knowledge exchange across FHI 360

Knowledge and Applied Skills

Knowledge of KM software and other technologies. Ability to influence, motivate, and collaborate with others.

Ensure the availability, accessibility, and relevance of high-quality content.

Develop and implement processes for knowledge capture, storage, and dissemination.

Curate content to include best practices, case studies, and lessons learned.

Maintain content governance policies and ensure accuracy and currency of information

Encourage and recognize contributions to knowledge management.

Assists in providing dissemination of tools, materials, reports, papers, and intervention for projects.

Provides quality control and quality assurance support.

Contribute to development and sharing of lessons, knowledge, innovations, and best practices.

Problem Solving & Impact

Works on problems of moderate scope that require analysis or interpretation of various factors.

Exercises judgment within defined procedures and practices to determine appropriate action.

Builds rapport with internal and external staff.

Education:

Bachelor's Degree or its International Equivalent required. 

Experience:

Typically requires 2+ years of relevant experience managing data collection and technical assistance experience.

Prior work experience in a non-governmental organization (NGO), government agency, or private company.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment  process. If you have questions or concerns about correspondence from us, please email CareerCenterSupport@fhi360.org.

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

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