Job Title: Key Accounts Manager
Reporting line: General Manager: Sales
Location/Franchise: TBC, Cape Town 

JOB PURPOSE 

To oversee the relationships of Nashua Cape Towns’ most important corporate clients. The Key Account  Manager will be responsible for obtaining and maintaining long-term key customers by comprehending  their requirements.  The candidate will be apt in building strong relationships with strategic corporate customers. Apart from  the expansion of business through acquisition of new clients, the account manager will be handling the  key accounts maintaining communication and relationships with existing clients and devising new  solutions and offers. The candidate will conduct meetings and provide information regarding the services/ solution and or  products offered by the Company, while presenting a proposal that is feasible and profitable to the parties  concerned. The Goal is to contribute to sustain and grow our Business to achieve long-term success.

Requirements 

Experience and Qualifications Required: 

Grade 12 or equivalent Previous Senior Sales experience will be advantageous  Relevant experience in a similar position, with exposure to related products/equipment will be advantageous Experience in Telecoms Sales and connectivity-related solutions  Excellent negotiation skills  Excellent presentation, planning and organizational skills  Excellent verbal & written communication skills, able to interact at all levels • Must be punctual, self-driven, motivated, innovative and a strong team player • Demonstrate consistent commitment to the Business, both internal and externally • Always maintains professionalism, internal and externally of the Business  Demonstrate effective time management, diary management and problem-solving skills • Attention to detail, ensuring accountability  Valid driver’s license & own reliable vehicle

Duties & Responsibilities 

Develop trust relationships with portfolio clients to ensure account retention and monthly  customer visits  Acquiring a thorough understanding of key customer needs and requirements • Expanding relationships with existing customers by continuously proposing solutions that  meet objectives, as well as bringing in new clients  Ensure the correct products and services are delivered to customers in a timely manner • Serve as the link of communication between key customers and internal teams • Resolve any issues and/or problems faced by customers, effectively handling complaints to  maintain trust  Play an integral part in generating new sales that will turn into long-lasting relationships • Meeting all client needs and deliverables according to proposed timelines  Prepare regular reports of progress and forecasts to internal and external stakeholders using  key account metrics  Developing and maintaining excellent knowledge and understanding of our Business, its  offerings, our competitors, and the extended industry 

Skills and Attributes 

People, Communications Analytical and Interpersonal Skills  Interpersonal Communication Skills – Ability to communicate and work across different cultures and social groups Passionate – Ability to maintain a positive outlook at work Ability to work well in pressurized environment & too strict deadlines Continuous improvement of self and knowledge enhancement – Ability to adapt to changing circumstances Planning & Organizing – Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive experience throughout the total client journey 

Other Assignments 

Cross training on other lines of business

Working Conditions 

Working hours are 08h00 to 16h30, Monday to Friday Travelling to & from site to client premises and vice versa per schedule requirements

This description is a general statement of required major duties and responsibilities performed on a  regular and continuous basis. It does not exclude other duties as assigned. 

If you are interested in this vacancy, please submit your CV to j[email protected] by no  later than 31 October 2023. 

Should you not hear from us 2 weeks after the closure date, please take it that your application  has not been successful.