Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

You work in partnership with customers to define and execute a winning growth strategy for both Mondelēz International and the customer.

How you will contribute

You will:

Develop and drive broad customer relationships across all levels with a key focus on building relationships at an appropriate level within the customer.Execute the strategy for the customerEnsure the delivery of JCBP (Joint Customer Business Plan).Optimize the use of resources in order to obtain more profitability in the operations

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

Customer-facing rolesGrowing revenue and market shareDelivering results and problem solvingUnderstanding multiple customers, go-to market strategies, structure and business practicesNegotiating and influencing skills

More about this role

Role Purpose:

To develop and manage the strategic account plan for designated accounts and regions, ensuring the delivery of budgeted volume and profit. Working with customers to develop an effective Joint Business plan whilst leading, developing, and aligning stakeholders and the Operational team to ensure excellent execution of JBP and Account Plan through Perfect Store implementation.

Key Responsibilities:

Volume and Revenue growthTrade Investment within customer baseAnnual plan by customerFull P&L Management for your accounts/regionsService levels and Perfect Store strategyJoint business planMargin, profit, market and forward shareImprovement in Advantage Group scoresManage CultureChange management - beliefCareer pathing – future talent poolLead and coach immediate and broader teamDevelop, implement, optimize and manageEnsure ComplianceEnsure customer complies with business process

Key Performance Areas: Customer

Ensure customer metrics are achieved through negotiation and delivery of joint business planDrive service levels with incremental improvements by working closely with the customerTailored promotional strategy delivered in line with customer expectations and Mondelēz frameworkWork with category / shopper team to create shopper and category strategy by customerExecute pricing strategy in accounts and execute pack/price architecture changesDeliver Account ‘Must Win Battles’ through Account PlansExecute P&L effectivelyGrow share, range and distribution in line with specific account targetDevelop customer relationships:Manage trade-offs within customers for the greater benefit of MondelezImprove Advantage Group Survey results in account baseCreate a deep understanding of what is needed to execute account plans at regional and store level. Work closely with NOM to ensure this happens.Promotional calendars updated weekly across customer baseKey ProcessesSupport sales strategic projectsExecute objectives set by Channel headManage and enhance workflows and processesPlan and organize multiple work outputs through assigning priorities according to given criteria considering a specific context or situation.Deliver changes to optimize processes, systems, policies and proceduresDirect the implementation of change and innovation initiated by the organizationalways Attend Competition Law training and ensure adhered toReduction & management of claimsDeals – timing and process adherenceDemand Planning and iS&OP process and ways of working embeddedAnalyze business: identify and manage trends. Formulate action plans.Manage customer and people queriesEnsure audit complianceManage Health and Safety for area of responsibilityKey StakeholdersNOMField Sales teamEnabling teamCLTHuman ResourcesCustomersTrade marketing and categoryMarketingDM’sRSM’sRAM’sSupply Chain teamRevenue ManagementCredit team

Qualifications, Knowledge, Skills & Experience required:

Bachelor of Commerce degree a prerequisiteFMCG/CPG Industry experience with a minimum of 3-5 years in Account ManagementStrong project management and budget management experienceStrong commercial acumen and understanding of products, retail, margins, national account managementAbility to drive innovation, generate unique solutions and embrace new ideasPerformance driven and accountableKey Skills Sets Required:Demonstrated effective and influential Business Partnering and collaborationStrong presentation skills - ability to translate data into actionable insightsProcess managementCustomer focusDealing with ambiguityDeveloping project team members, self and others.Conflict management

No Relocation support available

Business Unit Summary

Mondelēz International’s Sub Saharan Africa Business Unit is made up of three key focus areas namely Southern Africa, West Africa and the Rest of Africa Markets.  The Business Unit is home to approximately 1000 Makers and Bakers who strive to bring only the best quality and loved brands to our consumers. Mondelēz International in Sub Saharan Africa is proud to house global legacy brands including Cadbury Dairy Milk, Oreo, Halls and Bournvita, together with local jewels such as Cadbury LunchBar, Chappies, TomTom and Dentyne.  The Business Unit’s Markets have consistently been awarded Top Employer certification, and has been recognised as a Top Employer in Africa.  

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Account Management

Sales