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Job Description

Old Mutual Insure is looking for two (2) Junior Specialist: Project Management, Solution Analysis and Engineering. The role will be based in our Head Office (JHB) and will report to the Manager: Project Management Solution Analysis and Engineering.Job Purpose:

To work in high complexity environments, fully embedded in a business and aligned with the DevOps team, leveraging specialist analysis tools, frameworks, techniques, and practices to elicit, define and organize business requirements, across multiple stakeholder groups. Translate & document these business requirements into user stories & specifications (Full Stack, Cross System) detailing integration points, business & associated risk / opportunities to be realized. And following this analysis, work collaboratively within squads to ensure the business requirements are met through design & delivery activity & lead the application of testing processes & frameworks ensuring all products & services are effectively tested. Assist in managing new/ existing project taking a holistic view of the project to ensure the business delivers future state process automation, efficiencies, and excellence to the Customer.Key Responsibilities:Lead the analysis process for business areasProactively build relationships, apply analytical techniques to elicit and validate business (product & service) needs ahead of demand.Implement routines to get to know / become an expert in various business processes (e.g. spend time in business & with users).Translate elicited needs and knowledge acquired into user story format that is immediately usable for DevOps teams (right language, format for building & testing).Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions.Proactively scan the internal & external environment to predict change requirements & opportunities for improvement ahead of demand (e.g. market, risk, regulatory, customer, organizational change etc.)Work collaboratively with Stakeholders to build a roadmap & vision for the products and services (including detailed analysis requirements & solution scope)Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria for all features.Define testing requirements (pass or fail test cases) with the related team assigned to the deliverable.Support the development of detailed business cases (including defining solution characteristics, effort estimations etc.)Define Change Management and Rollout Implementation- plan for new solutions, fixes and enhancements.Support of task teams for implementing solutions / resolving incidents and troubleshooting between the business community and RPA team during implementation and rollouts.Basic robot design, building and testing for implementation into QA.Cross-Functional solution design incorporating LOB systems, SQL Databases, Workflow and Robotics. – Innovative Mindset / Thinking.Documentation of technical specifications for RPA and gaining signoff through appropriate channelsAssist in coordination of any BA, CI and PM resources assigned to the project workstreams.Continuous improvement to ensure effective serviceEnsure adherence to organisational policies, practices and procedures.Ensure statutory and legislative knowledge is always current in order to resolve complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.Experience, knowledge & skills required B-degree or equivalent qualification3 - 5 years business analysis experience1 year change management experienceBusiness analysis qualification an advantageProject Management qualification an advantageProcess engineering and implementation experience advantageousExperience in the insurance industry preferredExperience in project management and large software development projects.Advanced Excel, PowerPoint, Word, Visio EtcPower BI, SQL (Design, Extraction and Queries and Dashboard build)Problem-solving ability and courage to pursue new ideas.Resilience in facing challenges, as well as being flexible to accommodate alternate solutions.Focused on delivery, and ability to deal with pressure and non-standard hours or working times.

Accountable for one or more small-sized projects of low complexity with a small-sized team. Focuses on the creation of the project vision and planning documents and manages the implementation, reporting, and performance of the overall project with the expectation of delivering on time, within budget, and to scope.

ResponsibilitiesProject Planning

Produce workstream or project plans, ensuring that all activities are identified, are appropriately organized to deliver project objectives, and comply with the organization's project management framework.

Project Scope Definition

Manage the delivery of research, workshops, and other activities to support the specification and agreement of project deliverables.

Stakeholder Management

Plan and deliver stakeholder engagement activities to develop effective working relationships for projects and to ensure that stakeholder needs and concerns are identified and met.

Requirements Management

Coordinate the identification and elicitation of requirements; conduct analysis of those requirements for completion and alignment; document and manage requirements throughout the life of the project; and coordinate the verification of the end deliverable. Generally done at the level of project phases.

Project Risk and Issue Management

Identify and evaluate risks, issues, dependencies, and constraints associated with the project, escalating matters where appropriate. Where necessary, develop, agree on, and implement solutions to overcome these concerns.

Project Reporting and Review

Draft project review reports and presentations, including key information, commentary, and recommendations, to support the review process and enable stakeholders to evaluate progress and agree on change.

Project Team Management

Lead a small project team; communicate the necessary outcomes and the direction required to achieve them; coordinate team actions on project tasks; request additional team member support when needed; and identify areas of improvement to build the capability of the team through training, coaching, and mentoring.

Continuous Improvement

Contribute to reviewing existing operations in own area of work, and generate new ideas to assist in identifying continuous improvements.

Project Resource Management

Manage the deployment of project resources, proactively managing project costs, providing forecasts, and presenting variances with narrative at appropriate review points to ensure effective utilization.

Work Scheduling and Allocation

Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.

Document Preparation

Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports.

Project Closeout and Handover

Draft elements of product documentation and user training to support handover to business as usual. Contribute to post-project reviews and identification of lessons learned.

Project Assurance

Conduct assurance reviews within the project, facilitate the delivery of assurance reviews by independent third parties, and take appropriate action to resolve any issues identified, so that senior stakeholders have confidence that the project can deliver according to time, budget, and quality.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills

Agile Project Management, Change Management, Prioritization, Project Budget Management, Project Communications Management, Project Estimations, Project Management Governance, Project Organization, Project Quality Assurance, Project Quality Management, Project Reporting, Project Scope Management, Requirements Management

Competencies

Action OrientedBalances StakeholdersCommunicates EffectivelyCultivates InnovationCustomer FocusDecision QualityDirects WorkDrives Results

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

24 March 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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