Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities. 

 

Your Key Responsibilities

 

Handling customer requests in Salesforce Managing cases in Salesforce by creating them, enriching details, and assigning tickets to the appropriate queues Checking requests against production planning Communicating results to customers and closing cases once resolved Sending order confirmations upon request Supporting order changes, including cancellations and postponements Checking order confirmations using the AB-Monitor Requesting proof of delivery

 

Your Qualifications

 

Bachelor’s degree Ideally, some initial professional experience (e.g. internships) in Customer Service Proficiency in MS Office tools Fluent in written and spoken German Good English skills Basic experience in SAP and Salesforce Service Cloud is advantageous Good verbal and written communication skills Excellent interpersonal skills  Fast learner

 

Our Offer

 

Opportunity to be a part of a global company & international team with a diverse variety of backgrounds, skills and views Care for people is one of our essentials. We care about you, so we do our best to build an environment in which you would like to stay for longer Grow with us! Access to training platforms, internal & external trainings, supporting experts and the real-life challenges, where you will put all this theory in practice, allows you to build up your hard & soft skills Flexibility, which works best for you - we work in a hybrid mode Modern office in the center of Wroclaw – great place to work & meet with the colleagues  Package of benefits including medical care and mental comfort program

 

 

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.

 

Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.

 

www.schaeffler.com/careers

 

Your contact

Recruitment Team

OR-WRO-Candidates@schaeffler.com

 

Keywords: Experienced; Coordinator; Full-Time; Unlimited; Supply Chain Management;