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Job Description

Role overview :

Operations and transaction management is a critical function within OMSFIN organisation. It involves overseeing the day-to-day activities related to transactions, processes, and systems to ensure efficiency, accuracy, and compliance.

Operations technical specialists play a pivotal role in optimizing business operations by managing and streamlining transactional processes. They ensure that transactions are executed smoothly, efficiently, and in accordance with established policies and procedures. This role involves a combination of strategic planning, process improvement, and day to day operation functions.

The ideal candidate for this role should possess exceptional analytical abilities, effective communication skills, and a comprehensive understanding of financial principles and product lifecycle management.

Key Result Areas :

Trade/Deal Support (supporting the ALM, Execution, Treasury, CPM areas and stakeholder clients)

Performing trade support including trade confirmations, amendments, facilitation of security setup, preparation of trade instructions to outsourced provider and confirmation of payments.

Responsible for preparation of reports -daily/weekly/monthly/quarterly

Performing and coordinating fee processes including calculation, invoicing, fee split and instructions to internal and external stakeholders.

Accountable for managing the corporate action process across trade activities and as this integrates into the backoffice.

Responsible for operational compliance and adherence to daily control procedures including reconciliations.

Assisting with other daily adhoc administration and queries (including audit) where required.

Trade Confirmations

Business Support and Stakeholder Management:

Formalise the provision and receipt of feedback on service received and provided (leverages internal and external networks). Across Curo, OMIG and LDI given outsourcing policy requirements.

Accountable for key input into supervising and managing the outsourced administration support including trade, settlement, reconciliation, issue escalation and resolution and operational change management.

Preparation of quarterly packs for service-related meetings with both outsourced service provider and other stakeholders

Responsible for monitoring and maintaining relationships with counterparty back office, banks and custodian/s

Drives input into key reviews and updates to agreements (when necessary), monitoring of SLA delivery and participates in internal and external Operational meetings where necessary.

Cultivates strong working relationships with intermediaries (brokers, custodians, banks, dealers) including the outsourced investment administration service provider (enabling all operational requirements) and creates continuity of this across the team empowering others.

Demonstrates ability to add value by anticipating possible solutions and follow-up queries; partnering with the Intermediary to implement needs and deliver operational excellence.

Operational support:

Assisting and supporting projects and new initiatives within the operations area.

Monitoring mailboxes and issue escalation where required to both internal and external stakeholders.

Technology Partnership: Collaborate with Technology team to facilitate improved work processes and support the drive of digitisation efforts across the team.

Financial Control and Compliance: Ensure adherence to financial control frameworks and internal requirements. Implement and maintain controls to ensure accurate financial reporting, data integrity, and compliance.

Risk Management: Assess and manage financial risks associated with the assigned products, ensuring internal risk management policies. Monitor market risk exposures and collaborate with other teams to mitigate risks.

Process Improvement: Identify opportunities for process improvements and automation to enhance efficiency and accuracy in reporting and control processes. Participate in projects aimed at streamlining operations and enhancing risk management frameworks.

Conduct regular reviews of trade support processes and identify opportunities for process improvements and automation.

Assist with the implementation and testing of new systems and processes to enhance operational efficiency.

Stay updated on industry trends, market regulations, and best practices related to investment operations and product control functions.

Qualifications and Experience required :

Bachelor’s degree in finance, Economics, Business, or a related field.

Between 5-7 years relevant working experience within middle office and operations functions within investment banking or a similar financial institution is highly preferred.

Strong understanding of investment products, trade lifecycle, and financial markets.

Knowledge of investment banking operations, including trade capture, confirmation, settlement, and reconciliation processes.

Proficient in using investment banking systems and platforms, including trade Risk systems, trade matching platforms, and reconciliation tools.

Excellent analytical and problem-solving skills, with meticulous attention to detail.

Strong communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams.

Ability to work under pressure and meet tight deadlines in a fast-paced environment.

Proficiency in MS Excel, coding, including advanced functions and data analysis.

Ability to adapt to changing business needs and prioritize tasks accordingly.

Competencies :

A self-starter who is professional, resilient and client focused.

Works within strict timelines but still maintain high quality of work with a high stress tolerance.

Proven communication skills (verbal, written and listening).

Excellent organisation, planning and time management skills.

High Standard attention to detail and ability to multi-task.

Strong problem-solving capability and seeing issues through to resolution.

Analytical thinking.

Accountability and Execution - holds self and others (where delivery is through others) accountable for delivery.

Learning agility (curious and willing to learn).

Good analytical, reasoning, and numerical aptitude.

Excellence / continuous improvement

Provides more advanced technical support either remotely or physically to help end-user resolve issues with computer hardware and software by responding to inquiries and requests. Troubleshoots, diagnoses, and addresses problems as well as identifies and implements appropriate IT solutions to enable proper functioning

ResponsibilitiesUser Support

Provide advice, training, and assistance to users to resolve complex queries and ensure the applications/website capabilities are well understood by the business.

Data Management

Help others get the most out of data management systems by providing support and advice.

Client & Customer Management (Internal)

Help senior colleagues manage internal client and customer relationships by using relevant sales or client systems.

Administration

Produce, update, and provide best practice support on complex Microsoft documents, databases, and other departmental systems, advising colleagues as needed and using expertise to help improve processes.

Faults Diagnosis and Correction

Provide fault isolation and resolution to limit and address issues promptly.

Documentation and Backup

Draft and maintain basic technical and/or user documentation to a high standard, and create backup files to ensure instant recovery if problems occur.

Knowledge Management System

Help others get the most out of knowledge management systems by offering support and advice.

Operational Compliance

Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.

Work Scheduling and Allocation

Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills

Competencies

CollaboratesCommunicates EffectivelyDecision QualityEnsures AccountabilityManages ComplexityOptimizes Work ProcessesPlans and AlignsTech Savvy

Education

Closing Date

17 April 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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