Role Summary

This person must be resourceful, technical, cool under fire, and love to work in a fast-paced environment. This role must have a sense of autonomy, and job ownership, and be willing to work in a role where at times the job scope is not clearly defined.

 

Key responsibilities

First line IT support for end users primarily in Korea as well as other APAC countries based on AAES service desk portal. Operation or coordination of all local business-critical systems including ERP with vendor and key users. Configure and maintain database servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security. Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end. Managing corporate IT Assets (IT asset control, diagnosis, and repair, coordinating warranty repairs, organizing hardware shipment with the local or global vendors) Taking ownership of project-based tasks and work closely with local business for collaborating IT projects Ensure business data to be compliant with data security and protection guidelines Ensure network, servers, workstations, and related systems, hardware and software application are functioning properly and securely. Refine and automate regular processes, track issues, and document changes Take initiatives and implement optimizations of business process Remotely and onsite support for 3 legal entities in Korea and Vietnam. Other duties outlined by IT Manager

 

 

Responsibilities and authorities

With being self-driven take necessary actions on upcoming request / tasks Inform closest manager on progress and actions taken to secure the environment Closing cooperation with local business to fulfill business requirement securely

 

Key competences

Good knowledge in Microsoft Active Directory/Azure/Intune Good knowledge in Microsoft Windows 10/11 Good knowledge in Windows Server 2016/2019/2022 Experience with Microsoft 365(Teams/Outlook/Word/Excel,etc) Networking skills / experience based on Cisco networks/WIFI Knowledge about ITIL framework with focus on service requests, incidents and problem management Knowledge & Experience in Applicaiton System (Ecount ERP is preference) Knowledge in Project management

 

 

Personal qualities

Quick learner Ability to work independently as well as in a team Good Team player Self & result driven Eager to help out Flexible & hands-on Good communication skills Positive customer service attitude Understanding business needs Stress resistant integrity, credibility and commitment

 

Requirements

University degree or similar (major in computer related is preference) At least 2 years relevant experience in a similar position in an industrial sector. Experience of working in a multicultural team and in an international environment is desired. Relevant 1 year experience operation or implement  in ERP, OA or other business system. Being able to speak Korean and good written and spoken English a must, Chinese is a big plus Eligibility to work in Korea and be able to travel

 

Working for BLUETEM (Industrial Door Segment of ASSA ABLOY Entrance Systems Division in South Korea) means that you will be a part of a dynamic environment, developing innovative solutions to improve our customers' lives. Joining BLUETEM means being a part of a fast-moving company with many opportunities that help you grow. Would you like to join us? We are looking forward to seeing you soon!