Requirements:
Minimum Grade 12 qualification Relevant tertiary qualification will be advantage       Minimum 2 – 3 years’ experience in administrative work Minimum 3- 5 years’  experience in a customer service role Strong computer skills (MS Word, MS Excel, PowerPoint) Willing to work standby 1 or 2 weekends a month Excellent communication skills (English) and an African language will be an advantage Clear and professional articulation when answering the switchboard Teamplayer Positive attitude and ability to work against a deadline, solving problems pro-actively Able to work under pressure Duties will include but not limited to:
Manage switchboard. Follow up with stores on documentation not received. Manage all paperwork as needed. Book technician accommodation. Process sub-contractor invoices. Arrange Courier for spares. Generate casual wages purchase requisition and send to Finance. Check Technicians clock-in/out for overtime calculation Scheduling call outs with in-house technicians and sub-contractors Logging and managing tickets on in-house system to ensure efficient and accurate closing of tickets meeting month-end deadlines. Technician scheduling and execution of the service call for a region. Prepare customer quotes. Customer Feedback regarding call outs