As an integral member of the CBP End User Device IT Management Services team, the Application Packager will be responsible for analyzing, engineering, and testing application installation packages for Windows Operating Systems using MSI/MSIX, Flexera Admin Studio, and PowerShell in addition to other generally accepted scripting tools and knowledge. Duties for this role include integration of both vendor-supplied applications and custom developed applications into the managed desktop environment, while adhering to established change management policies and observing SOPs to ensure approved cybersecurity practices during the building/testing/deployment/analysis of software packages in the environment. Work Location: This position is "on-site" at customer location in Ashburn, VA but has the possibility of being Hybrid. To join our team of outstanding professionals, apply today! **Responsibilities** + Creates deployment packages, prepares them for testing, imparts changes required by test team, and ensures all changes meet the customer’s needs + Utilizes Microsoft Endpoint Configuration Manager (MECM) to distribute content in a large environment by leveraging managed/targeted collections and enterprise deployment/patching cycles + Provides MECM progress and status reports regarding deployed applications as required when requested + Follows and contributes to documentation for the team and peer groups as needed to include SOPs, general technical bulletins, and troubleshooting workflows. + Researches and develops desktop technology solutions that ensure consistency and standardization across the enterprise as directed by senior team members + Assists with maintaining and upgrading the Flexera Admin Server and software and provides documentation review and edits as needed to support the platform + Stays abreast of new technology and provides detailed assessments of the current platform to support application packaging and distribution + Familiarity with Active Directory, Azure Active Directory, Intune, troubleshooting Group Policy Objects (GPOs) and Group Policy Preferences (GPPs) and their effects on applications, Operating Systems and general configurations **Qualifications** + Current CBP Background Investigation -or- US Citizenship with ability to obtain a Federal Public Trust clearance (REQUIRED) + Bachelor’s degree in Information Systems or related field; OR, 1-3+ years of relevant IT experience + 1 year of experience providing application packaging and patching experience in a mid to large scale enterprise desktop system environment + Strong understanding of Windows 10 and 11 operating systems + Familiarity of building and editing MSI/MSIX/MST files for enterprise distribution + Ability to multi-task and be creative and innovative in a dynamic, fast paced matrix team environment + Outstanding interpersonal and communication skills with the ability to effectively communicate across diverse audiences and influence cross functionally, including communication with stakeholders + Exposure to Cloud Endpoint Management (MS Entra ID, Microsoft Intune, etc.) + Knowledge of Microsoft Endpoint Configuration Manager (or similar product) + Familiarity with building and editing MSI/MST files for enterprise distribution utilizing Flexera and AdminStudio + Familiarity with utilizing scripting and/or programming languages such as C++ (Visual Studio), VBScript, and PowerShell to automate processes and manage system configuration + Familiarity with utilizing Microsoft Configuration Manager to create packages, applications, deployments, task sequences and report on associated status of those items + Knowledge of Windows Installer technology and experience configuring applications for silent or unattended deployments + Familiarity with Active Directory, troubleshooting Group Policy Objects (GPOs) and Group Policy Preferences (GPPs) and their effects on applications, Operating Systems and general configurations + Excellent process-oriented skills with regards to configuration management and troubleshooting within a large, complex enterprise + Strong troubleshooting skills, including reading logs and researching issues + Documentation skills – ability to create and read internal documentation for repeatable results + Key Competencies: + Critical Thinking + Problem Solving + Communications + Cybersecurity Awareness + Adapts quickly to new technologies **Preferred Qualifications** : + Certifications in A+, Security+, Microsoft 365 Endpoint Administrator, or MECM related are a plus + Experience with the same in a DHS component a plus + Demonstrated experience within a distributed environment of at least 5,000 workstations and/or servers, 20,000+ workstations a plus **Job ID** 2025-15829 **Work Type** On-Site **Company Description** **Work Where it Matters** Cloud Lake Technology, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At Cloud Lake, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. **For our shareholders** , Cloud Lake provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. **For our government customers** , Cloud Lake delivers highly specialized, data-centric services and technology solutions that break down organizational boundaries and transform mission delivery. **As a Cloud Lake employee** , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options. We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).