Welcome page RETURNING CANDIDATE? LOG BACK IN Jr. Hardware Support Specialist Job Locations US-NY-New York Posted Date 3 weeks ago(12/26/2024 4:20 PM) Requisition ID 2024-19034 # of Openings 1 Category (Portal Searching) Information Technology Position Type (Portal Searching) Regular Full-Time Fixed Salary USD $81,955.00/Yr. Overview

Provide hardware and peripheral support for end users throughout the firm.

Responsibilities Set up workstations for new hires, ensuring all required technology is ready.Manage daily hardware tickets, particularly low-level requests for peripherals and equipment support.Set up and maintain conference room temporary workstations and technology, including video and audio equipment.Track and manage inventory, determining supply needs and coordinating orders as required.Install Humanscale docking stations for workstations.Ensure clean and organized cable management for all workstations and shared spaces.Perform laptop imaging and reimaging as needed.Collaborate with Facilities & Operations on room changes and other requests.Assist with departmental moves, coordinating hardware and equipment setups.Create repair tickets and coordinate with Lenovo technicians for onsite repairs.Support seasonal projects, including those involving summer and fall associates.Utilize the Helpdesk ticket management system, specifically Frontline ServiceNow.Maintain accurate documentation by taking notes and creating tickets for all tasks.Oversee long-term inventory projects, including tracking items in each office room.Assist in coordinating and managing large inventory deliveries.

PHYSICAL DEMANDS / WORKING CONDITIONS / MENTAL QUALIFICATIONS

Intermittent physical activity including reaching, prolonged periods of sitting, bending, or lifting (up to 50lbs).Mental qualifications include ability to perform all tasks assignedGood organizational skillsUp-to-date with computer and network systems

 

Qualifications High School Diploma requiredMinimum of 2 years of IT experience.Foundational knowledge of software and hardware.Strong working knowledge of all PC-related hardware used within the firm.Quick learner with the ability to adapt to new technology and processes efficiently.Excellent communication and customer service skills, with a proactive and supportive approach to end-user assistance.Provide white-glove IT support, ensuring exceptional, personalized service for all technology needs.

What We Offer

An opportunity to join an established team and be part of a successful and proven global organization!A competitive compensation program!Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!Employee discounts on Canon products & vendor discount programs for employees! World-Class Training & Career Development Programs! Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Connect With Us! Not ready to apply? We look forward to connecting with you in the future! By joining our Talent Network, you can receive job alerts for new positions that match your skills and experience sent straight to your inbox. Application FAQs

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