About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI).

We are actively seeking a Jr. Associate Support Engineer, AMS (Command Center) resident in São Paulo, Brazil office.

Position Summary 

As an entry level, the Jr. Associate Support Engineer, AMS (Command Center) role requires willingness to learn and acquire new technical knowledge, processes and methodologies applied on a day-to-day basis at the company. The Jr. Associate Support Engineer, AMS role will support technical issues resolution for our internal teams and clients in monitoring performance of calls, chats, tickets to ensure service targets.

Essential Duties and Responsibilities 

Flexibility to work in a 24x7 environment

Monitors performance across all channels (calls, chats, tickets, etc.) in real time to ensure service targets are achieved for our clients

Communicates cross functionally throughout the organization providing timely feedback to leaders on performance

Supports resolution of technical issues for our internal teams and vendors

Engages in our escalation process acting as a liaison between the business and technology team

Additional Duties and Responsibilities

Other job-related duties and responsibilities may be assigned from time to time.

Experience

0-1 year in any field

Skills

Good attitude, interpersonal, presentation and communication

General IT knowledge

Attention to detail and ability to learn new skills

Ability to work calmly and professionally in high pressure situations

Good to have fluency in English language

Education

Bachelor’s degree in relevant stream.

Location

São Paulo office

Must have English Reading/Writing/Speaking at Business level.

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

Company

We dream big and innovate boldly. 

Colleagues

We work with extraordinary people who create a culture of mutual respect and collaboration.

Clients

We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

Community

We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 350 charities.

Accelerating Company Growth

Nasdaq-listed under ticker symbol RMNI since October 2017 

Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies.

Over 2,000 team members in 23 countries

US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/. 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.