You will join a professional and outstanding team that offers great platform to sharpen your skillsets.

As a Korean Customer Service analyst within JPMorgan Workplace Solutions, you will leverage your strong multi-language skills to provide excellent services and solutions to our clients. You will make great impact on building solid relationships between JPMorgan and our customers.

 

Job Responsibilities

Provide excellent customer service via email and phone at 1st and 2nd level response Escalate unresolved issues to 2nd and 3rd line support teams Provide ad-hoc training and education to users as well as contribute to Knowledge base articles Maintain contact with customers throughout the ticket life cycle Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities

 

Required qualifications, capabilities and skills

Excellent Customer Service skills in telephone and email etiquette Korean and English language skills  Client focus, interpersonal skills and ability to network Proactive and continuous improvement mindset Maintain highest level of technical skill in field of expertise Work independently and revel in problem-solving and looking for new solutions Requires a high degree of discretion and judgement Passion for learning new things every day and a continuous improvement mindset

 

Preferred qualifications, capabilities and skills

University degree in Economics, Finance or equivalent work experience desired Experience in Customer Service role, preferably in the Financial Services or Software industry Experience with Contact Center solutions