As a Business Analyst within the JPMorgan Private Client team, you will lead strategic decision-making and enhance client services by leveraging your analytical and problem-solving skills. You will support 2 key business priorities: owning the creation of business processes and key performance metrics to monitor control effectiveness and will be enhancing the service delivery model for our Client Experience Specialist team through reporting and analysis.   You will support the Private Client agenda, establish strong relationships with workstream leads and subject matter experts, and act as the project voice by producing reports and facilitating meetings. 

Your role involves influencing business leaders with excellent communication skills, identifying gaps, determining root causes of control breaks, and conducting ongoing analysis of Key Risk Indicators (KRI) and Key Performance Indicators (KPI). You will also develop ad-hoc reports to support business programs and strategies, playing a pivotal role in driving transformative process improvements and strategic innovations that propel the organization forward.

Job Responsibilities

Own the creation of business processes and controls to maintain compliance by partnering with stakeholders within the Business, Legal, Risk, Controls, and Compliance Partner with Data & Analytics team in building reporting requirements for KPIs to track performance and support strategic decision Analysis and create executive level presentation using PitchPro+  Manage smaller projects supporting the JPMorgan Private Client agenda and the implementation of processes and controls Establish strong working relationships with workstream leads, business stakeholders, peers, and subject matter experts Operate as the voice of the project, producing or contributing to various reporting needs, and facilitating meetings at the business, operational, and project levels Influence business leaders and stakeholders in a meaningful and actionable manner with excellent written and verbal communication skills. Partner with stakeholders to identify gaps and determine the root cause of control breaks. Create and perform ongoing analysis of KRI/KPI and develop ad-hoc reports as requested to support business-related programs and strategies.

Required qualifications, capabilities, and skills

4 + years of project management and process design experience within the Consumer/Business Deposit, Home Lending, or Wealth businesses Proficiency in Microsoft Excel, including the ability to use intermediate functions such as VLOOKUP, pivot tables, and data visualization tools Highly organized and detail-oriented with a structured/analytical approach to problem-solving and the ability to help drive decisions Excellent written and verbal communication skills with the ability to work with senior management and create executive-level presentations; strong proficiency in MS Suite of products is a must Team player with the ability to build strong cross-business relationships Ability to work autonomously to drive change, demonstrating flexibility and adaptability to shifting priorities; effectively manages competing priorities to achieve optimal results in a fast-paced, results-driven environment

Preferred qualifications, capabilities, and skills

Bachelors degree preferred Proficient knowledge of control and risk management concepts and experience working within Control framework and platforms (CORE, ELA, Obligation mapping)