Position Summary: • Understand individual sales and service goals and those of the Boutique and work towards fulfilling these objectives by providing outstanding customer service to each customer. Key Roles & Responsibilities: • Sell product range and achieve retail sales targets set • Achieve Items Per Transaction / ARS and mix of business goals set • Provide Jo Malone service experience to all customers and achieve service targets • Ensure team executes the Jo Malone service experience with every customer • Ensure that the Consultation Standards and Jo Malone Service Vision are adhered to at all times • Execute events according to the events guidelines • Maintain the Jo Malone image at the counter by cleaning counters, tester stands and displays • Merchandising of counter and displays • Duties specified by Boutique Manager or National Sales Manager • Ensure high standards of grooming, merchandising housekeeping and use of Jo Malone hygiene • Assist with ensuring adequate stock levels on the shop floor and stock rotation. • Ensure that the stock room is kept tidy and highlight any discrepancies or issues. • Undertake specific tasks as given by the Boutique Manager including administrative paperwork • Work in conjunction with team members and Boutique Manager to ensure efficient running of the Boutique • Maintain personal grooming to the standards as set by the Company - Only Jo Malone fragrance products are to be used during working hours. Qualifications Requirements: • Grade 12 • Retail Cosmetics Experience • Ability to work retail hours Job: Retail - Store Primary Location: Europe, Middle East, Africa-ZA-GP-Johannesburg Job Type: Standard Schedule: Full-time Shift: Variable Job Number: 2413627