HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Job Description: As a member of the Embedded SW Dev Support & Triage team, Triage Engineers will focus on system, sub-system, and ECU level troubleshooting, root cause analysis and triage of embedded systems software (SW) within Product Development. In this role, you will be investigating, analyzing, and troubleshooting software defects found in embedded systems. You will be working with cross-functional teams across the company to improve software quality by assisting various teams with root cause analysis, tracking, prioritization, and resolution of defects. You will assist Testers, Developers, Technical Program Managers, Product Owners, and multiple other stakeholders with your technical expertise in multiple areas of SW embedded systems. You will be a key member of a team focusing on pre-production and post-production SW quality. + Investigation of System, Sub-System, and ECU level SW defects + Analysis of log files to root cause and characterize software issues + Utilization of multiple SW and HW tools to test, gather, and analyze data + Triage, tracking, and reporting of issues using defect management tracking system and other tools + Testing and troubleshooting of SW/HW on vehicles, benches, sub-systems, and SW emulators + Support automation and scripting initiatives + Collaboration with multiple stakeholder teams to investigate and assist in SW defect resolution + Provide technical support to project stakeholders + Provide feedback to test teams for creation and execution of test cases + Execution of software & hardware testing Skills Required: + 1-3+ years of experience in SW development using programming language such as Java, .NET, Python, PERL, C# or C/C++. + If less than three years experience, at the very minimum 1 one year experience must be professional. + 3+ years of experience with analyzing logs and root cause analysis + 3+ years of experience with defect tracking systems (e.g. JIRA, Bugzilla, Rally) + Fundamental understanding of Linux / QNX / AOS, shell scripting, telnet etc. + Experience with Agile methodologies and best practices + Ability to understand architecture documents such and high-level design, low level design, product requirements documents, HW/SW specification documents, etc. + Capacity to deal with ambiguous/undefined problems; ability to think abstractly + Excellent communication, collaboration, analytical and problem-solving skills + Ability to work independently and as part of a team Skills Preferred: + Experience with infotainment systems + Understanding of CAN bus technologies & tools + Ability to analyze and effectively communicate various reports to stakeholders + Strong knowledge of QA methodology (nothing specific, although exposure or awareness of the various methodologies is helpful) + Knowledge of release, change and configuration management + Strong objected oriented design and coding skills + Experience with automated testing frameworks, tools, services and physical devices + Ability to effectively articulate technical challenges and solutions Experience Required: + 3 years in SW development and testing Education Required: + Bachelor’s degree in Computer Science, Engineering, or similar Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier