**Overview** **Janitorial Quality Control Lead for Stadium in Santa Clara, CA. Role will entail quality control work, facility audits, reporting, and remediation of deficiencies.** **Pay Rate and Shift:** Pay is $24.00-$28.00 hr The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. Shift is part-time on an as needed basis. **Please note: this position will require the selected candidate to work events and post events as needed. This will include nights, weekends and holidays.** **Benefit Information:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-11.6.23.pdf) (Programa de beneficios de) . **Janitorial Performance:** • Work as an extension of the on-site management team to routinely walk the venue, audit & evaluate the performance of the cleanliness, communicate areas of deficiencies, and remediate those deficiencies. • Provide detailed feedback to management regarding performance of the work • Complete assigned checklists and audits within the venue and return feedback to management. • Identify, document, and communicate areas of improvement or opportunities for additional work. • Communicate with both direct staff as well as subcontracted staff to complete janitorial scope of work. • Work with Project Manager and Asst. Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met • Respond to client inquiries on behalf of management; discuss and resolve with customer pending complaints/feedback • Inform Project Manager of status of work; identify potential issues and recommend appropriate action • Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager or Asst. Project Manager • Report accidents and property damage in an accurate and timely manner. **Employee Relations and Supervision:** • Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs; • Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff; • Understand applicable union contracts and develop effective working relationship with local labor unions; • Enforce ABM and client policies and procedures through mentoring and coaching of field personnel. **Minimum Requirements:** • Bilingual (Spanish/English) is preferred but not required • 1-2 years of Supervisory experience • Excellent attention to detail • Must be proactive and self-motivated • Excellent verbal and written business communication skills. • Customer service experience is preferred but not required • Working knowledge or desire to learn janitorial equipment • Intermediate level of Microsoft programs • A passion for serving others and helping others to succeed. • Excellent personal organization skills • Ability to use MS Office Suite, Smart Phones, Internet and other job related applications. REQNUMBER: 95594 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.