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Primary Skills:

Mobile Windows

Primary Activities and Responsibilities:

Configure and maintain Mobile Device Management solutions JAMF, Workspace One, Intune, etc. Supporting 12,000+ end points Maintain a 99.99% uptime for the ADM platform Support the deployment of mobile devices configurations for custom mobile applications, enrollment processes, troubleshooting implementation and connectivity issuesProvide ongoing operational support of business and BYOD mobile devices and mobile applications. Prepare instructions and coordinate with employees to activate, enroll, and otherwise set up mobile devices for utilization within an automated environment. Providing user management including troubleshooting user login, profile, and permission issues. Assisting with planning, prioritization, execution, and documentation of client - approved change requests. Review applications and provide configuration recommendations for the identified mobile platform Evaluate, recommend, and support configuration changes, enhancements, and modifications to the mobile environment. Maintaining standards, standard operating procedures (SOPs) and documentation on an ongoing basis. Miscellaneous activities and responsibilities as assigned by manager Learn new hardware and software rapidly

Experience:

10 years professional work experience in mixed environment of IOS/Android/Windows/Mac OS support 5+ years experience with JAMF administration and support Experience with Mobile Device Management systems (JAMF, Workspace One, Intune, etc.) Experience with the remote deployment and management of iOS and Android devices In depth understanding of carrier configuration and mobile hardware. Experience with ITSM Tools for incident and service request tracking. Strong troubleshooting, problem solving and creative thought-processing skills. Must be able to communicate effectively and cooperatively with end-users, IT staff, management, and vendor support personnel. Experience with working multiple projects at once.

Education Requirements:

Bachelors Degree/4-year Degree in IT JAMF 300 Certified or other JAMF certification (or equivalent experience)