The JPMWM Business Readiness Team is part of the JPM Wealth Management Service and Administration organization.  The team oversees and manages the pace of change that is delivered to clients, advisors, the service center, and operations; utilizing a transparent and controlled framework. Change Management supports across a wide range of initiatives including new products, policy and process changes, technology rollout, regulatory and other business changes. The team works cross-functionally with all groups across Wealth Management and other lines of business.  The team is highly visible, and we are seeking top performers who can engage quickly and deliver meaningful impact in a fast-paced environment. 

As the Senior Associate Change Partner, you will guide change initiatives through an established change management process, working with project leads and other key partners.  You will analyze and assess change requests with the goal of thoroughly understanding business, field, and client impact / risks.  You will also ensure there is adequate process, systems, training, communication and field support to effectively execute, measure and sustain the change.  Changes will also be reviewed to confirm appropriate approvals and that governance / advisory requirements are met. Members of the Business Readiness team possess strengths in process and project management, excel at building relationships, issue identification and resolution, and are effective and efficient communicators. The position requires flexibility and the ability to quickly adapt within a dynamic environment.

 

Job responsibilities:

Lead your assigned changes through weekly change requirements, assessing impact and risk, and identifying and engaging relevant partners / SMEs  Proactively identify potential roadblocks / obstacles and escalate issues as needed Coach change originators and partners on best change practices as they develop / implement delivery plans  Build deep trust-based relationships with key stakeholders; ensure originators and partners are satisfied throughout the engagement  Build an inclusive culture amongst the team Maintain a positive attitude and act as team player in supporting team activities and initiatives 

Required qualifications, capabilities, and skills

Minimum of 3 years of consulting, project management or business management experience ideally with exposure to  field / large project  rollouts and accountability for complex components / tasks  Must be a self-starter with strong critical thinking, analytical skills, and disciplined execution mindset Strong interpersonal skills and ability to interact, influence, and collaborate effectively with all levels of organization  Ability to prioritize, multi-task and manage multiple activities with tight deadlines Self-motivated, driven, positive, team-player with unwavering personal integrity  Adaptable to change in a fast-paced environment Strong communication skills, resourcefulness and independence to manage a variety of assignments concurrently  Works well independently and as part of a team Experience supporting large organizational and technology transformations

Preferred qualifications, capabilities, and skills

Previous experience with change management programs highly desirable Knowledge of the Wealth Management and Retail Banking business models, organization structure preferred