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Short Description:  The IVR Test Lead will lead the System Integration test for a complex IVR & contact center and coordinate all other test efforts between eight vendor and State of Michigan groups to ensure complete testing of all technical and business functions.
Complete Description:  Years of Experience: 3 or more years of experience as testing consultant with emphasis on IVR, telecommunications and contact center testing.  
Candidate MUST possess:
- IVR testing experience utilizing cloud based IVR technology, on premise switches and multiple web services -       Experience utilizing SOAP UI or other web service testing tools- Experience leading and coordinating large, complex IVR installations- Excellent written and communication skills – experience reporting results out to clients- Self-starting capabilities and demonstrated experience driving projects to completion  
Job Description:The IVR Test Lead will lead a team of 2 - 3 people in utilizing Testing Center of Excellence (TCoE) processes,  frameworks, templates & tools to perform all tasks within the Software Testing Life Cycle, including analyzing requirements, creating test scenarios, conditions and scripts, creating and managing test data, performing test execution and managing defect management processes. The IVR Test Lead is responsible for ensuring on time and on budget completion of all scheduled tasks and that all test artifacts for the project meet strenuous standards.  Additionally, the IVR Test Lead will lead the implementation and utilization of web service test tools. Daily tasks for the IVR Test Lead  may include: 
• Communicating and interacting with the project manager, business planning teams, various vendor and State of Michigan development teams, and business and DTMB test teams on a daily basis to advise on status of test planning and execution progression and defect metrics.• Create end to end integration scenarios that will meet the validation of acceptance criteria of customer requirements.• Review system and integration test plans to ensure that all system test related activities in support of the business requirements for the provision of new and updated systems are covered.• Performing end to end and integration testing• Implementing and utilizing automated web service tools• Attend meetings comprised of business and/or technical representatives to cover test-dependent activities such as requirement verification and prioritization, test scenario identification and general test schedule matters.• Ensure that test scenarios and scripts are prepared utilizing standard templates and adheres to quality standards and guidelines.  • Collaborate with other State agencies and create an integration test plan that ensures complete end to end test coverage • Create and execute test plans, ensuring test results are accurate for assigned work products• Lead defect management activities for end to end system integration testing.   • Provide expert level support and assistance to business users and testers • Ensure that tasks are completed on time and within budget.• Resolve escalated issues and raise risks regarding quality, scope, timelines or budget early to the Testing Center of Excellence Director.• Support other test team members and associated IT and Business resources as appropriate to the implementation of testing related activities.• Carry out other tasks as needed   
SkillRequired / DesiredAmountof ExperienceWorking Experience in a formal SDLC/STLC process and testing methodologies; and adherence to good testing practicesRequired5YearsExpertise in planning, designing and execution of complex testing solutions including Functional, Technical, Web Service and End to End testingRequired5YearsProficiency in ID'ing Test Scenarios, Creating and update Test cases, Test data, Executing test cases, Logging & Tracking DefectsRequired5YearsAbility to effectively communicate with QA Analysts, Test Leads, Developers and BA’sRequired5YearsMust have previous IVR and interface testing experience, including skills based routing testing and automated web service testing.Required5YearsBachelors Degree in IT, or Business – requiredRequired  Excel and Rational ExperienceRequired1YearsQA CertificationHighly desired  Excellent written and verbal communication skillsRequired