ANDERSEN CORPORATION SUMMARY
At Andersen, we pride ourselves on our core values of Excellence, Integrity, Innovation, Partnership and being a leader in Corporate Citizenship. Headquartered in Bayport, Minn., Andersen Corporation is the largest window and door manufacturer in North America. Newsweek recognized Andersen as one of “2023 America’s Greatest Workplaces.”
We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. Andersen embraces our nine Employee Resource Networks to celebrate our differences and to champion diversity. We are named as a Forbes “Best Employer for Diversity 2022.”
Earning the 2023 ENERGY STAR Partner of the Year—Sustained Excellence Award, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference at Andersen.
SUMMARY
The ITS Manager will lead the ServiceNow ITSM Delivery team and spearhead an enterprise-wide program to elevate IT services for the Andersen & Renewal By Andersen community. Key responsibilities include managing team performance, ensuring system reliability, driving continuous improvement, and collaborating with stakeholders to optimize IT services. With a team of 8, the ITS Manager is pivotal in delivering efficient IT services and may take on additional roles in program initiatives and change management.
PRIMARY RESPONSIBILITIES
· Drive Team Performance: Allocate staff strategically to maximize team velocity and growth. Reallocate resources based on evolving technology needs and augment teams with external talent when required.
· Recruit and Develop Talent: Collaborate with the Product Owner to forecast staffing needs based on strategic initiatives and participate in recruiting skilled professionals to support cross-functional, self-organizing teams.
· Champion Agile Transformation: Act as a point of escalation for Agile teams, removing barriers to success. Promote Agile principles across business partners and leadership, advocating for continuous improvement and the necessary tools and capabilities.
· Manage Technical Impact: Work closely with the Product Owner to prioritize technical currency, vendor support changes, and portfolio scoring in backlog and sprint planning.
· Oversee Financial Management: Manage financials, budgets, and procurement processes, working effectively with IT leadership and finance teams. Oversee financial reporting related to staffing and procurement, and lead performance appraisals.
QUALIFICATIONS AND SKILLS
· Ability to be onsite in Oak Park Heights, MN, 3-days a week.
· Bachelor's degree (Computer Science, Software Engineering, Management Information Systems, Business Administration preferred).
· A minimum of 5 years’ experience with Information Technology / Software Development / Operations / Infrastructure efforts with progressive responsibility.
· A minimum of 3 years’ experience working in an agile environment (e.g. user stories, iterative development, etc.).
· In-depth knowledge of ServiceNow system preferred, with a track record of leveraging technical expertise to improve processes, configure integrations, and drive system optimization.
· Excellent project/program management skills and experience leading cross-functional teams.
· Ability to analyze issues and problems systematically, gathering broad and balanced input, drawing sound conclusions, and providing actionable insights.
· Excellent communication and interpersonal skills, with ability to collaborate effectively with stakeholders at all levels of the organization.
· Approach challenges with a creative and inquisitive mindset, always seeking new and better ways to enhance individuals' effectiveness in their work.
· Demonstrates a people-centric orientation, care for others, and values the contributions of a diverse team.
· Design and execute project plans, integrate, and align across functions, and deliver on commitments.
· Ability to bring a team together and have fun during complex, challenging times!
NICE-TO-HAVE QUALIFICATIONS
· Agile Certification Preferred: Scrum, Scaling, Kanban, PMI-ACP.
· Other Certifications welcome: PMP, DevOps, Lean, Six Sigma.
· IT Support Desk Experience
· ITIL v4 Certification
CULTURE AND BENEFITS
“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It’s also why we’re committed to supporting you to approach each day with a bright outlook.
Benefits include, and are not limited to:
· Medical/Dental/Vision/Life Insurance
· Health Savings Account contributions
· Paid holidays plus PTO
· 401(k) plan & contributions
· Professional development and tuition reimbursement opportunities
· Charity contributions
· Nationwide career opportunities
We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.
In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.
Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.
Posting City: Oak Park Heights, MN