Job Seekers, Please send resumes to resumes@hireitpeople.com Detailed Job Description: Incident Management (Incident resolution, stakeholder communication, bridge management, post mortem analysis and action items) User Ticket management (Backlog review, User interface and manual prioritization) Perform Monthly Metrics Analysis, Frequent Failure and Support Efficiency/Automation, Data queries form respective Managers Being involved in Operational risk reduction programs and Change control processes. Understand current queue of work items handed over across shifts and review criticality/priority Track and ensure progress on allocated queue/mentor team members where necessary Planned/unplanned events Support BCP, Migration, Holiday activities, Open for 24*7 shift availability Meetings Represent the cluster for Scorecard reviews, Feedback trackers Skills / Experience Requirements: Application Support experience with working knowledge on Unix, database, and basic knowledge on any programming Language like JAVA/Scripting language etc. Must have experience in monitoring resolving US Business End Of Day Autosys jobs in investment banking environment. Must have any programming language knowledge for deep dive analysis on Incident resolution user enquiries. Good communication with analytical and problem solving skills Ability to handle/manage incidents and effectively communicate with users, application owner and senior stake holders across all areas Knowledge on ITIL processes Change management Incident management Problem management Strong understanding of capital markets and in - depth understanding of Margin processing and back office operations in any investment bank. Experience in trade processing and regulatory restrictions.. Experience in code processing along with debug skills. Good to have 3+ years of experience in Front-office Trading support, OTC Derivative flow, Equities, Investment banking background, Client reporting, Cashflow management, Trade Exception Resolution and Payment system.

Educational Qualifications: Bachelor s/Master s degree in Computer Science / Information Technology

Minimum years of experience*: 5+

Certifications Needed: No

Interview Process (Is face to face required?): No

Does this position require Visa independent candidates only? No