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JD for IPT

•       Configuration and troubleshooting on Cisco Phone, Cisco Agent Desktop
•       Issues related to headset phone
•       Configuration of voice mail and voice capture
•       Equipment change request
•       Issues related to ringing and call forward setup
•       Setting up IP Communicator
•       Unable to sign on to Cisco IP Phone
•       Cisco Voicemail Admin Site
•       Requesting ACD lines direct voicemail lines.