**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The Client Service Desk Analyst is responsible for monitoring client network infrastructures, receiving, assigning, and coordinating the successful resolution of requests (incidents, service requests, and events) logged by clients on the relevant monitoring system. This role plays an important role in ensuring that a quality professional level of service is maintained and that clients are satisfied. This role requires judgment in resolving issues in specific situations or in making recommendations to resolve varied but similar problems. **What you'll be doing** **Key Roles and Responsibilities:** + Receive, validate, and log client requests + Administer and maintain the support desk database and call logging system on a daily basis + Ensure the correct escalation procedure is followed on all critical calls and requests + Assist with analysing and interpreting the request to ensure the correct categorisation and prioritisation + Assist in the investigation of issues to ensure a high level of client service support + Work closely with his/her colleagues to ensure the swift resolution of faults + Ensure that the user is kept updated on the progress in relation to the resolution of the fault + Ensure that support calls are monitored and updated efficiently and effectively + Proactively communicate with the business in order to provide updates on outstanding incidents or projects + Ensure that all relevant documents related to the fault are maintained + Maintain high levels of client satisfaction. + Communicate in a professional manner, provide updates and ensure that clients are aware of the actions that are being undertaken on their behalf + Build and maintain strong working relationships with stakeholders, key business users, colleagues and external suppliers in order to provide a professional client service approach **Knowledge, Skills and Attributes:** + 3+ years’ experience in similar role or IT field (Preferably in an IT company servicing more than one IT environment) + Own reliable transport + IT Tertiary qualification + MS Qualification + Matric / Grade 12 / National Senior Certificate + VMWare / Hyper V / Office 365 Server experience + Networking WAN / LAN and Wireless Backups experience + Advanced Trouble-Shooting experience + Hardware Installation, Remote Troubleshooting, Remote support experience **Academic Qualifications and Certifications:** + High School Qualification + Certifications (including but not limited to MCP, MCSE, MCSA, CCNA, CCNP, CISSP, CISM)Degree/Diploma in a relevant field will be an advantage **Workplace type** **:** **About NTT DATA** NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. **Equal Opportunity Employer** NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.