Midrand
IT Systems and Helpdesk Manager
30000
Our client in the Telecoms Industry is looking to hire an IT Systems and Helpdesk Manager.
Duties & Knowledge
Role
· System infrastructure support
· SQL database support
· Reporting to customers and staff on issues and resolutions
· System support
· Maintain IT infrastructure of company and company’s customers.
· Assist Sales staff with technical support in meetings and solutions.
Responsibilities
· Look after company system infrastructure, servers, connectivity, integration support, etc.
· Help with trouble shooting database issues.
· Help with trouble shooting systems and providing feedback to development team.
· Help with testing of all systems and providing test results to developers.
· Ensure the company has proper redundancy for supporting of company solutions.
· Ensure the company follows all ISO policies and procedures.
· Create all policies and procedures for the company’s ISO when needed.
· Document all testing results in a manner that is agreed on by all parties.
· Manage the company helpdesk and log hours for all support queries and ensure our SLA is not breached.
Knowledge
· Pastel Evolution
· Windows 2008, 2012 and 2016+ server
· SQL 2008,2012 and 2016+ Server
· Active Directory Experience
· Virtual Server Experience
· Knowledge on all forms of internet connectivity
· Firewall Knowledge
· Android, Apple, Blackberry, and windows mobile knowledge
· Worked with Internal custom IT system support knowledge.
· Designing of systems and maintaining them from an IT support side.
· Knowledge of IT best practices for change control, implementations etc.
Requirements
· Must Have Own Car and Valid Driver’s Licence
· Responsible, Trustworthy and Honest
· Grade 12
· Qualifications: Diploma or Degree in IT administration, MCSE, etc.
· Experience: 4-5 years IT network admin with advanced SQL knowledge
· Experience: 2-3 years in managing a helpdesk
Send your CV and latest pay slip to tele@aaaa.co.za
ATripleA Recruitment and Temps
www.aaaa.co.za
#atriplea #recruitment #vacancy # IT# Systems# and# Helpdesk# Manager
Posted 2023-11-11
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